VP, Business Services Domain; Microsoft D365 ERP and CRM

Overview

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

VP, Business Services Domain (Microsoft D365 ERP and CRM)

The Vice President, Business Services Domain is an executive role responsible for the strategic and operational leadership of the Business Services Domain (BSD) talent pool within the Hitachi Solutions Americas regional business unit. This position reports to the Senior Vice President, Americas Delivery Domain, and oversees multiple Domain Directors, each managing a specialized pool of consultants aligned to a specific Delivery Domain - Microsoft Dynamics 365 Customer Engagement (CE) and Microsoft Dynamics 365 Finance and Operations (F&O), Microsoft Dynamics D365 custom application solutions.

The VP drives organizational excellence in people management, workforce planning, delivery capability development, and performance across the BSD talent pool. This leader ensures that our teams deliver consistent, high-quality outcomes for clients while fostering a thriving, inclusive, and growth-oriented culture. The VP supports the overall vision for the Americas Delivery Domain and Hitachi Solutions Americas by fostering team growth, managing employee engagement, training, risk, and providing ongoing mentorship.

• Empower the Domain Directors (direct reports) to coach, mentor, and develop employees within the Domain through career development planning, performance management, and career path design.
• Ensure there is role clarity and best practices within the domain specialty areas.
• Ensure customer focus for all employees in the domain by coaching, mentoring, and providing feedback through the Domain Directors.
• Partner with Human Resources to ensure effective hiring practices and appropriate staffing levels within the Domain.
• Partner with Americas Resourcing Group to support centralized staffing in the Americas
• Ensure Domain Directors' accountability by establishing metrics for their employee management, skilling, utilization, capacity, and certifications, as well as their own development goals.
• Champion Hitachi Core Values among department members, supporting our company’s DEI initiatives to ensure sustainable growth.
• Partner with GDC Managers as it relates to project assignments and staffing.
• Responsible for overseeing the mid-year and annual performance management process within the Domain.
• Follow the established performance feedback process through employee recognition, rewards, and corrective action, with the assistance of Human Resources, when necessary.
• Responsible for team performance and reporting on metrics, including utilization for the Domain.
• Responsible for monthly Rhythm of the Business Reporting for BSD
• Lead strategic initiatives that support the Domain's goals as assigned.

• 10+…