Clinical Transformation & Operations Manager

Clinical Transformation & Operations Manager

Posting Number: 9553

Position Type: Temporary, Full-time (2 years)

Shift Type: Day

Union: Non-Union

Bi-Weekly

Hours:

70 hours, 7hrs/shift

Date Posted: January 16, 2026

Internal Posting Closing Date: January 26, 2026

Baycrest is completing planning and readiness work for a potential transition to a new shared Health Information System (HIS), capable of hosting several organizations. To ensure we are prepared, we are recruiting key project roles to support this phase and any future implementation.

Reporting to the Director, Digital Health Transformation (PMO), the Manager, Clinical Transformation and Operations is responsible for leading the clinical, operational, and workforce transition from a legacy Health Information System (HIS) environment to a modern digital platform supported by standardized processes, policies, procedures, and workflows. This role serves as the clinical transformation delivery lead, accountable for aligning people, workflows, training, and readiness with the new HIS, applying structured transformation principles within an established framework to ensure frontline adoption and safe, uninterrupted patient care.

The Manager is a core member of the project leadership team, working in close partnership with digital health, clinical, operations, communications, and technology teams to deliver sustainable transformation outcomes. Direct reports include Project Workstream Leads, Clinical Workflow Leads, and Subject Matter Experts, while also overseeing numerous indirect cross‑functional reports and advising several clinical operations leaders and counterparts. The role manages performance and develops team members who report to it.

• Lead the clinical transformation project workstream, including workflow redesign, practice standards alignment, and operational readiness.
• Translate system design decisions into standardized clinical processes, policies, and procedures that support safe and effective care delivery.
• Identify gaps between current‑state clinical practice and future‑state HIS‑enabled workflows and lead remediation planning.
• Ensure clinical transformation activities are sequenced and aligned with project milestones, build, testing, and go‑live phases.

• Own the integrated uptake and adoption plan, embedded within the overall project plan and governance.
• Assess impact and readiness of clinical operations and support functions.
• Design and execute targeted engagement of frontline staff, clinicians, and operational leaders in partnership with key project leads.
• Proactively manage adoption risks associated with legacy practices, informal workflows, and undocumented processes.

• Coordinate with clinical educators, communications experts, HIS specialists, and operational leaders to ensure training reflects clinical practice and college standards.
• Lead the development and execution of role‑based training strategies aligned with redesigned workflows and clinical standards.
• Ensure training includes hands‑on, scenario‑based, and in‑person components, not solely self‑paced or online modules.
• Oversee go‑live and post‑go‑live support models to reinforce adoption, stabilize operations, and sustain new processes.

• Build strong working relationships with physicians, nurses, allied health professionals, operational leaders, and clinical educators.
• Navigate complex environments, competing priorities, team dynamics, and historical practice variations with diplomacy and credibility, ensuring cohesive alignments.
• Support clinical leaders in understanding and championing new workflows, standards, and system‑enabled practices.

• Deliver high‑quality documentation including workflow process maps, clinical practice standards, training materials, and readiness artifacts.
• Apply a structured, methodical approach to clinical transformation aligned with PMO standards.
• Contribute to decision‑making forums, change control, and project governance bodies.
• Track and report on…