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Customer Experience Operations Lead

Job in Toronto, Ontario, C6A, Canada
Listing for: Electricenergyonline
Full Time position
Listed on 2026-01-15
Job specializations:
  • Management
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A leading utility provider in Toronto seeks a Manager for their Call Centre to oversee daily operations, ensuring exceptional service delivery while managing vendor performance. The ideal candidate will have a university degree and significant experience in customer service management, with skills in project management and stakeholder engagement. Responsibilities include leading performance measurement, resolving escalations, and ensuring compliance with Ontario's electricity regulations.
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