Operations Manager

Opportunity

Join Zurich Canada as an Operations Manager. We are a global insurance provider committed to operational excellence, customer service, and continuous improvement. This hybrid role offers a supportive environment where your voice matters.

• Lead, motivate, and develop operations support staff in a processing location, ensuring excellent service delivery.
• Promote and implement process improvements, standardization, and simplification.
• Introduce new systems and procedures across departments, providing training and support.
• Monitor workflow, schedules, and production output to meet or exceed quality and service standards.
• Make staffing decisions, organize personnel, and adapt to changing business needs.
• Conduct training needs analysis and coordinate development opportunities for team members.
• Administer performance evaluations, provide actionable feedback, and support career growth.
• Collaborate closely with Underwriting and other strategic business units.
• Manage special projects and act as lead contact for assigned customers/areas.
• Identify business opportunities and foster cross-functional relationships.
• Ensure compliance with company policies, regulatory requirements, and operational objectives.
• Participate in planning, budgeting, and risk assessment for your functional area.
• Maintain accurate documentation and support effective communication of policies and procedures.

Required

• Bachelor’s Degree and 5+ years of experience in operations or underwriting, OR
• High School Diploma (or equivalent) and 7+ years of experience in operations or underwriting.

Preferred

• People management experience.
• Familiarity with production/metrics performance environment.
• Experience preparing and managing operational budgets.
• Insurance certifications or relevant coursework.
• Strong office administration, operational, and back‑office skills (Intermediate proficiency).
• Knowledge of underwriting processes (Intermediate proficiency).
• Commitment to regular, predictable attendance and flexibility during peak periods.

• Diversity, Inclusion, Equity, and Belonging (DIEB) are central to our culture.
• Collaborative environment that values diverse thought and employee input.
• Comprehensive health and benefits plan with regional coverage and competitive total compensation.
• Minimum of four weeks of vacation and four personal days per year.
• Access to a wide range of training and development opportunities.
• Commitment to community involvement and giving back.
• Recognized as a top employer and winner of the 5‑Star Diversity, Equity and Inclusion Award.

Zurich Canada is part of the Zurich Insurance Group, a multi‑line insurer with ~55,000 employees worldwide. We provide commercial insurance solutions to mid‑sized and large companies across Canada and have served the Canadian market for 100 years.

We are risk‑management professionals’ first choice and offer career‑development opportunities in a global organization that values diversity, inclusion, and accessibility.

Zurich Canada does not accept unsolicited resumes from search firms or agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you need accommodations, please let us know so we can provide an accessible process.

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