CDS Manager Business Operations- Bilingual

Summary

Business Operations Manager
- Bilingual in English and French

The Business Operations Manager manages, trains, coaches, and directs a team of Full Time Field Leaders/District Managers, who in turn manage a large team of full time managers and part time Sales Advisors who are responsible for supporting and executing all Costco Vendor Events, CDS Canada’s projects, and initiatives. This is done within a specific geographic area to ensure all operational KPIs are met.

Collaborate with and support the Director of Sales, field personnel at all levels, and all business support units to maintain operational excellence/effectiveness.

Advantage Sales and Marketing LLC dba Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers.

We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary:

The Business Operations Manager manages, trains, coaches, and directs a team of Full Time Field Leaders/District Managers, who in turn manage a large team of full time managers and part time Sales Advisors who are responsible for supporting and executing all Costco Vendor Events, CDS Canada’s projects, and initiatives. This is done within a specific geographic area to ensure all operational KPIs are met.

Collaborate with and support the Director of Sales, field personnel at all levels, and all business support units to maintain operational excellence/effectiveness.

• Supervisory
  • Regularly travel to markets for purpose of, but not limited to;
    District Manager Development, warehouse audits and performance review
  • Oversee and provide direction for recruiting, selecting, orienting, and training associates
  • Achieve job results through the coaching, counseling, and discipline of associates; monitoring, planning, and appraising job results
  • Overall performance management of District Managers providing direction, guidance, and support where necessary
  • Conduct weekly conference calls with DM’s to communicate program updates and strategic priorities
• Project Scheduling / Coordination / Management / Maintenance
  • Achieve business execution and event/project compliance objectives by prioritizing, and organizing multiple event/project priorities with local managers and Event Specialists
  • Accomplish specific client and division goals and objectives through adequate staffing and on-date execution according to specific event manual direction and following food safety guidelines as appropriate
• Customer Relations (Internal / External)
  • Achieve overall execution objectives by building strong, frequent, and consistent interactions with Costco Operations at warehouse level
• Personnel Development
  • Observe District Managers in field and in daily job duties
  • Develop personalized development plans for each category of associate, successors, contributors, taking actions on top/bottom performers specific to each individual’s needs
• Administration / Reporting
  • Regular review and analysis of CAR reports providing plan of actions based on results
  • Ensure GM survey results achieve target of 9/10
• Budget / Expense Control
  • Control expense / supply, travel etc.
  • Ensure labor hours are within budget
• Direct Reports – Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports – May delegate work of others and provide guidance, direction and mentoring to indirect reports

• Travel and Driving is an essential duty and function of this job
• Travel up to 30-40%

Education Level (Required):
Bachelor's Degree or equivalent experience

Field of Study/Area of

Experience:

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• 5+ years of experience in Retail Sales Manager or District Manager within the sales and…