Golf Simulator System Testing Technician Bilingual; Mandarin​/English

On-site | Full-time

We are hiring a Golf Simulator System Testing Technician to support the testing, maintenance, and day‑to‑day technical stability of our in‑store golf simulator operations.

Our facilities primarily operate Run Golf simulator systems, including Chinese‑language system backends. This role requires real‑world, hands‑on golf simulator maintenance experience, active golf playing experience, and the ability to communicate directly with the RG support team in China in Mandarin, including participation in night‑time or off‑hours meetings due to time zone differences.

Candidates without real‑world golf simulator maintenance experience or who do not play golf will not be considered.

• Mandarin Chinese (required – professional working proficiency; spoken and written)

• College / CEGEP diploma in Computer Systems, IT, Electronics, or a related technical field
• Equivalent hands‑on technical experience may be considered

• 2–3 years of hands‑on technical maintenance and testing experience with simulator systems in a commercial environment
• Ability to independently test, diagnose, calibrate, and maintain golf simulator hardware and software
• Proven capability to quickly support and maintain major golf simulator platforms (e.g. Run Golf, Track Man, Foresight, Uneekor, Full Swing systems)
• Experience working with Chinese‑language system interfaces and backends
• Ability to quickly understand and support other mainstream golf simulator systems if required
• Active golf player with a solid understanding of swing mechanics, ball flight, simulator gameplay, and practice workflows
• Familiarity with the golf and golf simulator industry
  , including training, entertainment, and customer‑facing operations
• Experience supporting multi‑bay, high‑traffic simulator facilities (home‑only experience is not sufficient)

• On‑site only
• All work must be performed at the physical location
• No remote or hybrid option

• Commercial golf simulator facility
• Live, customer‑facing environment requiring fast response and minimal downtime

• Perform system testing, calibration, and validation for golf simulator bays
• Install, configure, and maintain simulator hardware and software components
• Execute and document software, hardware, and system test results
• Monitor system performance and identify potential issues before they impact customers
• Troubleshoot hardware, software, and network‑related issues on‑site
• Communicate directly with the Run Golf support team in China
  , including reporting issues in Mandarin.
• Participating in late‑night or off‑hours meetings due to time zone differences
• Assisting with testing of firmware, software updates, and backend changes
• Follow and help improve system testing and maintenance procedures
• Coordinate with store operations staff to minimize disruption to customers
• Support upgrades, expansions, and cross‑system testing as needed

Required:

• PC hardware and peripheral troubleshooting
• Networking fundamentals (LAN / internet connectivity)
• Manual system and software testing
• Technical documentation (test logs, issue reports)
• MS Office or equivalent documentation tools

Assets:

• Experience with other golf simulator platforms
• Basic project coordination experience
• POS or e‑commerce system familiarity

• Own transportation required
• Willingness and availability to attend night‑time or off‑hours meetings when required
• Public transportation availability is an asset but not sufficient alone

• Ability to lift and handle simulator equipment
• Comfortable with physically demanding tasks, including ceiling work and cabling
• Ability to work on ladders and in confined technical spaces

• Personal computer
• Reliable internet access
• Ability to use professional technical and installation tools

• Excellent communication skills in Mandarin and English
• Highly detail‑oriented with strong testing discipline
• Organized, reliable, and responsive
• Strong team player with a hands‑on mindset
• Comfortable working under pressure in a live retail environment