Senior Claims Specialist, Commercial Property Ecclesiastical Insurance

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Toronto, ON

Job : REQ
204690

Ecclesiastical Insurance Canada, who are proudly part of Benefact Group, are looking for a Senior Technical Claims Specialist, Commercial Property to join our downtown Toronto office.

As a Senior Technical Claims Specialist, you’ll manage a portfolio of moderate to complex commercial property claims. Your responsibilities will include conducting thorough investigations and assessments of property losses, determining coverage, and negotiating fair settlements. You will be collaborating with internal and external stakeholders to resolve claims efficiently and effectively, and ensuring a high standard of service that upholds customer trust and satisfaction.

We are actively recruiting for this replacement opportunity. We don’t use AI tools in our screening or hiring process. Every application is reviewed by real people who want to learn what makes you shine. Ready to make an impact and love what you do? Let’s make it happen together!

Be part of a collaborative, inclusive, ambitious culture committed to making a difference and working towards a more sustainable future. For the seventh consecutive year, we are recognized as one of Greater Toronto’s Top Employer’s for 2025 - we offer fantastic career and development opportunities, with all of our profits going to charity and good causes.

• Critically review Independent Adjuster, Contractor, Building Consultant, and other technical expert reports to support accurate assessment of complex claims.

• Apply sound judgment to determine final claim outcomes by evaluating loss details, coverage, and potential salvage and subrogation opportunities.

• Analyze policy wordings and endorsements to determine coverage applicability and set accurate reserves based on investigation findings.

• Conduct thorough and timely investigations of commercial property losses to determine the cause of loss, scope of damage, and applicable coverage.

• Document findings accurately and clearly in the claim file.

• Provide exceptional customer service throughout the claims process, maintaining open and transparent communication.

• Collaborate with expert engineers, contractors, and Independent Adjusters to assess damages.

• A University degree or a college diploma in Insurance Management or a related program.

• Completed CIP designation.

• Minimum of 8 years' progressive experience as a claims examiner, with a focus on commercial property.

• Familiarity with the nuances of commercial property coverage, including business interruption.

• Demonstrated ability to handle complex claims.

• Proven ability to communicate effectively with brokers, customers, and other stakeholders in a professional and empathetic manner.

• Deep expertise in Commercial Property Claims, with a proven ability to manage complex files efficiently and effectively.

• A strong sense of empathy and understanding, ensuring our customers feel supported throughout the claims process.

• Demonstrated experience as a skilled mentor and trainer, helping develop talent and support team growth.

• High level of technical proficiency, with the ability to quickly learn and adapt to new systems and tools.

At Ecclesiastical Insurance, we believe work should feel rewarding — and we mean that in every way! Our Total Rewards package goes way beyond competitive pay, bringing you excellent benefits, wellness & well-being support, and perks that make a real difference.

We’re committed to transparency and fairness for this role; the base salary range is between $98,500 and $135,500. That’s just the base — the full package includes so much more! Actual pay depends on your experience, skills, and fit for the role. If this range isn’t quite what you had in mind, we’d still love to hear from you!

Compensation & Financial Perks

• Competitive annual bonus - where individual performance is recognized.

• Defined Contribution Pension Plan (DCPP) - Up to 8% and no employee matching required.

• Voluntary RRSP & TFSA programs – Grow your savings your way.

Work-Life Balance

• Hybrid work model –…