Claims Quality Assurance Advisor

The Opportunity

Zurich Canada is looking for a Claims Quality Assurance Advisor to enhance and execute quality review processes for our claims area, supporting continuous improvement in alignment with business goals.

Reporting to the Head of Claims QA & Governance, you will play a pivotal role by analyzing and reviewing claims files, collaborating across teams to improve processes, and helping Zurich deliver on our promise of service excellence. Your work will help reduce leakage, ensure compliance, and support best‑in‑class claims handling across the organization.

• Analyze and assess claims through both open and closed file reviews to identify and measure leakage and compliance issues in the claims assessment process.
• Identify improvement opportunities and support development of solutions to continuously enhance the claims handling process.
• Liaise closely with senior managers to ensure stakeholders are promptly aware of any significant issues identified during file reviews.
• Conduct regular technical and best practice reviews with claims management to ensure our quality assurance program aligns with business strategies and industry best practices.
• Ensure closed files comply with pre‑determined industry standards and Zurich’s internal benchmarks.
• Support delivery of key business objectives, including financial effectiveness, operational efficiency, customer satisfaction, and compliance as measured by the Zurich Global Claims Scorecard.
• Prepare draft manuals for claims procedures and contribute to the development and implementation of new policies and process improvements.
• Research, analyze, and provide recommendations on claims protocols to inform continuous improvement.
• Provide specialist advice to internal teams and support colleagues through knowledge sharing and technical guidance.
• Model Zurich’s core values and foster a positive team environment.

We are committed to pay equity. The salary range for this position is $75,000 – $90,000, though starting salaries may exceed this range based on skills and experience.

• Diverse and inclusive workplace with a focus on Equity, Inclusion, and Belonging.
• Collaborative culture that values diversity of thought.
• Comprehensive health/benefits plan with varying levels of coverage.
• Minimum of four weeks of vacation per year and four personal days for mental health or personal needs.
• Access to extensive training and development opportunities.
• Commitment to community engagement and social responsibility.
• Recognitions include Greater Toronto’s Top Employers and Insurance Business Canada’s 5‑Star Diversity, Equity and Inclusion Award.

Zurich Canada is part of the Zurich Insurance Group, a multi‑line insurer with approximately 55,000 employees worldwide, serving customers in global and local markets. With over 650 employees across Canada, we combine global strength with local expertise to deliver comprehensive insurance solutions to mid‑sized and large companies.

The role follows a hybrid work model requiring three days per week in person, which may include office hours or market‑facing engagements.

Zurich Canada uses AI‑enabled tools to support certain aspects of the recruitment process, including initial review and screening of applications. AI is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich Canada is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to providing a diverse, inclusive, and barrier‑free environment. If you require accommodations, please let us know so we can support your application process.