IAM Business Analyst-CIAM​/IAM, Ping Identity​/ForgeRock

Overview

Role: IAM Business Analyst

Hybrid: 3 days in office

• Requirements Analysis:
  Elicit, analyze, and document business, functional, and nonfunctional requirements for CIAM initiatives. Produce clear artifacts (BRDs, FRDs, user stories, impact assessments, traceability matrices). Identify behavioral changes, feature impacts, and customer journey impacts caused by platform upgrades or architectural changes.
• Stakeholder Product
  
  Collaboration:
  
  Work closely with Product Owners and Business Channels to gather and validate requirements. Translate business objectives into actionable requirements for Architecture, Engineering, QA, and Dev Ops teams. Support Product and Leadership teams with materials for decision making, including scope clarity and tradeoffs.
• Business Case Value Articulation:
  Contribute to business cases by helping quantify impacts related to fraud reduction, call center deflection, customer experience improvements, and operational efficiencies. Develop user stories and narratives that articulate security and experience benefits in business terms.

• Core
  
  Experience:
  
  5 years as a Business Analyst in complex technology environments.
• Experience working with identity, security, or authentication platforms (CIAM/IAM preferred).
• Proven ability to work across Product, Architecture, Engineering, and Business stakeholders.
• CIAM/IAM Knowledge (Strong Asset):
  Understanding of CIAM concepts such as authentication, MFA, OAuth, OIDC, SAML, Passwordless, Web Authn, customer identity lifecycle.
• Familiarity with Ping Identity and/or Forge Rock platforms is highly desirable.
• Analysis and Documentation
  
  Skills:
  
  Strong requirement elicitation and documentation skills. Ability to identify functional and behavioral impacts during platform upgrades. Comfortable producing artifacts for enterprise governance and audit-sensitive environments.
• Soft Skills:
  
  Excellent stakeholder communication and facilitation skills. Ability to operate in fast-paced, multi-stream delivery environments. Strong attention to detail with a risk-aware mindset.

Experience

Required:

6-8