Manager, Product Design

About Capital One Canada

161 Bay Street (93021), Canada, Toronto, Toronto, Ontario, Manager, Product Design

For 30 years, we’ve been on a mission to change banking for good and build relationships with Canadians by making credit accessible, simple, intuitive, and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!

Our Experience Design (XD) Team is at the forefront of enriching our customers’ digital experiences and represents the voice of our customers. We are seeking an exceptional Product Design Manager to join our Experience Design (XD) team, reporting directly into the Head of Experience Design. We’re looking for someone who will be a strong advocate for our customers and seek to make a true impact on them through their work.

At Capital One, we champion a thriving environment of collaboration, authenticity and healthy critique, in which we honour diversity of thought, create a culture of belonging, and elevate one another.

What we’re looking for from you:

• You are a visionary team leadership with a proven track record of leading product design teams through high-stakes, complex initiatives, ensuring excellence at every stage of the product lifecycle
• You are a dedicated coach who empowers associates to reach their full potential, fostering a culture of continuous learning and career advancement
• You excel at recruiting and retaining top-tier design talent, building high-performing teams that consistently deliver meaningful customer and business value.

UI/UX Skills & Experience

• You have strong expertise in driving measurable growth through high-impact customer acquisition and seamless top-of-funnel onboarding experiences
• You have a strong understanding of UI/UX design principles, and leading teams on executing design processes within a broader Product Development Lifecycle
• You have deep understanding of Web, iOS, and Android, including Human Interface Guidelines
• You lead teams to design experiences that anticipate user needs, leveraging platform-specific capabilities to create intuitive interactions that help users achieve their goals

Technical Skills

• You have experience working closely with product and engineering teams in an agile, iterative, data-informed product development environment
• You and your team have a track record of designing for, and contributing to design systems
• You understand and apply digital accessibility best practices, designing for screen readers, voice commands, and assistive touch gestures
• You leverage analytics, user testing, and behavioural insights to refine designs and optimize user journeys

Design Thinking & Problem Solving Skills

• You believe in the principle of teams sharing work early and often
• You have a passion for continuously improving craft and extending your knowledge of product design principles, modern design tools, emerging technologies
• You can think laterally and adapt design methodologies to fit unique project needs

Collaboration & Influence

• You effectively communicate design decisions, influencing cross-functional teams and aligning stakeholders across Product, Engineering, and Leadership
• You communicate ideas clearly and persuasively across different audiences, and levels within the organization
• You make and coach teams to make informed decisions that balance user needs, business goals, and technical constraints
• You’re a critical thinker who embraces an environment where you can experiment and learn
• You are regularly sought out by and seen as an expert in product design strategy and delivery by partner teams

• Own the product design strategy and delivery efforts for our top-of-funnel customer experiences, including customer acquisition and onboarding journeys
• Collaborate and communicate closely with key partners and stakeholders in design, product management, engineering, marketing, and creative to plan and deliver on business initiatives
• Define the end-to-end “big picture” journey view of the digital customer experience, and work with partners on bridging the gap between current state and a best-in-class future vision
• Work closely…