OCM Strategy Lead

Job Description

• The OCM Strategy Lead will advise executive leadership and senior stakeholders on organizational change management strategies aligned with business objectives across the Insurance Value Chain.
• The role involves leading transformation initiatives, shaping strategic roadmaps, ensuring stakeholder alignment, and driving measurable business outcomes through structured change management practices.

• Advise C-suite and senior stakeholders on OCM strategy aligned with business goals and stakeholder engagement across the Insurance Value Chain.
• Lead OCM strategy planning activities including stakeholder identification, engagement impact analysis, change readiness assessments, and resistance management.
• Shape and lead training and communication plans from visioning and roadmap development to execution oversight and value realization.
• Execute and deliver the OCM roadmap and plan ensuring alignment with strategic objectives while managing risks, dependencies, and stakeholder expectations.
• Facilitate executive workshops and strategic planning sessions to co-create transformation initiatives.
• Monitor KPIs and transformation outcomes to ensure measurable business impact and continuous improvement.

• Master’s degree, MBA, or related advanced degree required.

• 10–15 years of experience in Insurance Organization Change Management programs with a mix of advisory and delivery leadership experience.
• Proven track record of leading strategic engagements and overseeing successful delivery in insurance domains such as underwriting, claims, and policy administration.
• Strong understanding of OCM activities, insurance operations, regulatory frameworks, and digital transformation trends.
• Experience working with at least 2–3 leading global insurance carriers.
• Subject matter expertise in at least 1–2 key insurance domains including policy administration, underwriting, billing, or claims.
• Experience designing and implementing target operating models, transformation roadmaps, and capability assessments.
• Demonstrated ability to bridge strategy and execution ensuring transformation initiatives are visionary and actionable.
• Experience advising on digital transformation including adoption of AI, automation, cloud platforms, and their business impact.
• Strong stakeholder engagement and governance experience with the ability to influence senior executives and align cross-functional teams.
• Familiarity with regulatory and compliance considerations in insurance transformation programs.
• Experience in value tracking and benefits realization ensuring measurable and sustainable outcomes.
• Exposure to multi-vendor environments and complex delivery ecosystems with the ability to manage dependencies and integration challenges.

• Familiarity with insurance platforms such as Guidewire, Duck Creek, or Majesco.
• Experience with Agile, SAFe, or hybrid delivery models.
• Strong commercial acumen with the ability to link strategy to execution.
• Certifications in project or change management such as PMP, Prosci, or SAFe.
• Excellent communication, facilitation, and leadership skills.