Infrastructure and Platform Management, Lead

** Infrastructure and Platform Management, Lead - Database & Backup
** At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

As a Platform Architect, you will lead the enhancement, optimization, and resiliency of our core infrastructure services. This role is instrumental in supporting the engineering and operational excellence of backup, disaster recovery, and storage platforms that underpin our products. The ideal candidate will have deep technical expertise in infrastructure systems, a strong focus on service reliability, and a commitment to continuously improving system performance and availability.
** You'll be responsible for:
*** Developing and maintaining infrastructure roadmaps with a focus on service resiliency and operational maturity.
* Engineering and optimizing backup and disaster recovery infrastructure using Commvault and Dell Data Domain.
* Designing and enforcing backup and retention policies to align with compliance, audit, and business continuity objectives.
* Conducting regular restore and failover tests to validate readiness and strengthen DR posture.
* Driving initiatives to modernize and automate infrastructure operations, reduce manual effort, and enhance system observability.
* Troubleshooting complex infrastructure issues and lead root cause analysis to improve long-term stability.
* Partnering with development, platform, and security teams to ensure infrastructure scalability, security, and performance meet product needs.
* Building and maintaining operational runbooks, SOPs, and knowledge base documentation to improve team readiness.
* Participating in major incident management and on-call rotation to support service uptime and responsiveness.
* Ensuring compliance with RPO/RTO, internal control, and security standards across infrastructure systems.
** You bring:
*** A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.
* 7+ years of hands-on experience in enterprise infrastructure engineering and operations.
* 5+ years managing and supporting backup and disaster recovery platforms (Commvault, Dell Data Domain, or equivalent).
* Strong scripting and automation skills (Shell, Power Shell, Python) to drive efficiency and reduce toil.
* Solid understanding of hybrid cloud infrastructure and integration (AWS, Azure).
* Familiarity with change, incident, and problem management processes within ITSM frameworks (e.g., Service Now).
* Proven experience in infrastructure performance tuning, capacity planning, and operational optimization.
* Strong communication and cross-team collaboration skills
* High attention to detail and disciplined operational mindset.
* Passion for improving infrastructure reliability, scalability, and cost-efficiency.
* Ability to lead initiatives, mentor junior team members, and uphold technical excellence.
* Eligibility to work for Interac Corp. in Canada in a full-time capacity.
*
* Preferred Qualifications:

*** Certifications in infrastructure technologies such as Commvault, VMware, OCP,and cloud platforms (AWS, Azure).
* Experience with observability platforms (e.g., Grafana, Prometheus, Splunk) and alerting frameworks.
* Exposure to Infrastructure-as-Code and automation pipelines (Terraform, Ansible, CI/CD tools).
* Experience working in Agile or Dev Ops environments.
* Interac requires employees to complete a background check that is completed by one of our service providers.  We use this service to complete the following checks:*
* * Canadian criminal record check;*
* * Public safety verification;*
* * Canadian
-check;*
* * 5-year employment verification;*
* * Education verification; and*
* * If applicable, Credit Inquiry and Social Media Check
*** How we work
** We know that exceptional people have…