Lending Technology Manager – Retail & Commercial Lending

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:
As the Lending Technology Manager - Retail & Commercial Lending, you will lead the design, delivery and continuous improvement of technology solutions supporting Vancity’s retail and commercial lending portfolios. You will partner across business, credit risk, operations and IT to ensure end-to-end lending processes (from origination to servicing to portfolio management) are supported by scalable, secure and member-centric systems. Your focus will be on driving digital transformation, operational efficiency, data-driven decision making, and regulatory compliance.

This is a Full-time, Permanent role based at Vancity head office. Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands when needed.

How You'll Make an Impact:

Define and execute the technology roadmap for lending platforms (retail and commercial) aligned with Vancity’s strategic objectives

Lead end-to-end solution delivery including requirements gathering, vendor evaluation, system implementation, integration, go-live and post-launch optimization

Partner with business stakeholders (Retail Lending, Commercial Lending, Credit Risk, Operations, Digital) to translate business needs into technical requirements

Ensure systems support member experience, automation, straight-through processing (where possible) and scalability across product portfolios (e.g., mortgages, term loans, lines of credit, commercial lending)

Evaluate emerging technologies (e.g., automation, workflow orchestration, data analytics, APIs) for application in lending contexts

Operations & Process Improvement

Identify and implement process improvements in lending workflows (origination, underwriting, approval, servicing, portfolio monitoring) through technology enablement

Monitor system performance, user experience and operational metrics; establish KPIs to measure success and drive continuous improvement

Collaborate with Credit Risk, Compliance and Audit teams to embed controls, governance and regulatory adherence into technology solutions

Lead and mentor a team of technology professionals (business analysts, developers, system integrators) focused on lending tech

Manage relationships with external vendors, third-party service providers and internal IT teams; oversee contracts, SLAs and performance

Ensure change management and user adoption are appropriately managed for lending systems enhancements

Data, Reporting & Analytics

Work with data teams to ensure lending technology solutions feed accurate, timely data into analytics and reporting platforms supporting insight-driven decisions (credit portfolio performance, delinquency monitoring, member segmentation)

Ensure data governance, integrity and security standards are maintained

Risk, Compliance & Security

Ensure lending technology systems meet regulatory requirements (e.g., BCFSA, OSFI-relevant guidelines, data privacy in Canada)

Partner with Information Security and Technology Risk teams to ensure secure architecture, controls over lending systems, vendor risk management, change management and incident response

What You’ll Bring to the Team:

Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent; MBA or Master’s in Finance/Technology is an asset

7-10 years of experience in technology leadership roles within financial services,…