SAP S​/HANA Production Support Consultant

Position: SAP S/4 HANA Production Support Consultant
Job Description
Job Title: SAP S/4 HANA Production Support Consultant (Production Planning – PP)

Experience

Required:

6–8 Years

Primary

Skills:

SAP S/4 HANA – Production Planning (PP), Change Management

Role Overview

We are seeking an experienced SAP S/4 HANA Production Support Consultant (PP) to manage and support production environments, ensuring stable and uninterrupted business operations. The role involves monitoring system performance, resolving production incidents, and collaborating with cross-functional teams to maintain system reliability and continuous improvement.

Key Responsibilities
Production Monitoring & Stability

• Monitor application performance, system health, and batch jobs to ensure stable production operations

• Validate deployments and conduct smoke testing for production releases

• Ensure successful migration of changes into production environments

Incident & Problem Management

• Investigate, troubleshoot, and resolve production incidents

• Perform timely root cause analysis (RCA) and document findings

• Support Incident, Problem, and Change Management processes aligned with ITIL best practices

• Provide on-call support for critical or high-severity incidents

Analysis & Preventive Actions

• Conduct impact analysis, log analysis, and configuration reviews

• Identify recurring issues and implement preventive measures

• Maintain and optimize runbooks, SOPs, and production support documentation

Collaboration & Communication

• Coordinate with development, infrastructure, and business teams to drive issue resolution

• Collaborate with business users to understand issues and provide timely updates

• Ensure effective communication during incident resolution and service restoration

Continuous Improvement

• Identify automation opportunities and performance optimization initiatives

• Recommend process improvements and enhancements to increase operational efficiency

Required Skills

• Strong experience in SAP S/4 HANA – Production Planning (PP)

• Hands-on experience in Production Support environments

• Knowledge of Change Management processes

• Experience with ITIL-based Incident & Problem Management

• Strong troubleshooting and log analysis skills

• Excellent communication and stakeholder management skills

Preferred Competencies

• Experience working in large enterprise SAP environments

• Familiarity with batch job monitoring tools

• Automation and performance tuning exposure

Requirements
Experience (Years): 4-6 Essential

Skills:

• Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer facing applications and business processes.
• Handle multiple priorities and assignments with excellence and precision.
• Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation).
• Directly support line of business development teams, provide guidance to them on implementation and changes for customer facing applications
• Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats.
• Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications.
• Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications.
• Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN.
• Provide technical support and guidance to clients and internal teams regarding CDN and security best practices.
• Work closely with vendor and professional service teams on delivery related activities and strategy.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. OR similar work experience.
• Strong understanding of network protocols (HTTP/HTTPS, DNS, TCP/IP).
• Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity.
• In-depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.
• Experience supporting 24/7/365 customer facing applications at enterprise scale.
• Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection/prevention systems, and encryption.
• Proficiency in scripting and automation (e.g., Python, Bash) a plus.
• Relevant certifications (e.g., CISSP, CEH) are a plus but not required.