Iteration Manager
Job Description & How to Apply Below
Overview
Location:
REMOTE / Toronto, Ontario. This job allows you to work remotely.
The Iteration Manager supports structured delivery across multiple work streams within a large contact centre transformation program, ensuring alignment between planning, execution, and stakeholder expectations.
Responsibilities- Plan and manage delivery iterations within an adaptive waterfall framework.
- Coordinate dependencies across functional, technical, and QA teams.
- Track milestones, risks, and delivery commitments across project phases.
- Facilitate iteration planning, reviews, and readiness checkpoints.
- Support design validation and integration activities across environments.
- Provide clear reporting on progress, risks, and upcoming deliverables.
MUST HAVE SECURITY RELIABILITY CLEARANCE
Must Have Skills- 5+ years of experience in delivery management, iteration management, or PMO roles.
- Experience working on large enterprise or public sector technology programs.
- Familiarity with contact centre delivery projects and migration initiatives.
- Strong organizational, communication, and stakeholder management skills.
- Comfortable operating in semi-agile, adaptive waterfall environments.
- Experience supporting contact centre or telecom programs.
- Exposure to Genesys Cloud CX initiatives.
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