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IT Project Manager IT Consultant IT Business Analyst

Director, SaaS Service Delivery & Customer Success

Job in Toronto, Ontario, M5A, Canada
Listing for: nesto
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
A Canadian fintech leader is seeking a Director of Service Delivery to build and scale their Service Delivery and Technical Account Management functions. This remote-first position requires candidates with 8-10 years of experience in IT Service Management, particularly within an enterprise SaaS environment. The ideal candidate will define strategies grounded in ITIL best practices and manage client relationships to ensure high satisfaction.

This role offers a supportive and high-growth work environment, premium benefits, and inclusive culture.
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