Lead Technical Security Analyst; Global Security

Position: Lead Technical Security Analyst (Global Security)
Job Description
Lead Technical Security Analyst

What is the opportunity?
As the  Lead Technical Security Analyst , you will be responsible for providing technical support for services supported by our provisioning pillar across RBC & its subsidiaries within the Identity & Access Management team, with a focus on passwordless authentication (Secret Double Octopus), RSA Token, and Microsoft Entra  will be responsible for the day‑to‑day incident response, knowledge management, coordinating & reporting on various key IAM controls, and assisting on automating existing manual processes, while partnering with architecture, security, and other application teams.

Looking for a strong individual who will have the opportunity to build on the current team's skillset & expand it to further support RBC & its subsidiaries by coordinating, developing, leading, communicating and executing activities to ensure objectives are accomplished accordingly on time.

What will you do?

Provide technical support for select catalog items supported by the IAM Access Request Provisioning team, with a focus on passwordless authentication (e.g., Secret Double Octopus), RSA Token, and Microsoft Entra

Act as subject matter expert for passwordless journeys, including enrollment, recovery, and step‑up authentication across web, mobile, and desktop channels

Monitor, triage, and resolve incidents while looking into innovative ways to solve & troubleshoot existing problem, including on‑call participation for production issues impacting login and access

Perform root‑cause analysis for complex authentication and access issues, documenting findings and implementing preventive measures

Continuously identify potential issues, conflicts, and risks

Create and maintain dashboard, knowledgebase and service catalog of supported items on an ongoing basis

Support, maintain and execute daily, weekly & monthly reporting processes and procedures ensuring data accuracy and business service level agreements are met

Coordinate, report & take appropriate actions on various key IAM controls across RBC and its subsidiaries

Analyze usage metrics and feedback to optimize user experience and adoption of passwordless authentication

Mentor junior analysts and provide technical guidance on IAM tools and support processes

Collaborate and contribute on cross‑functional enterprise initiatives and manage the effective implementation of assigned deliverables

Establish strong working relationships within the team and across business units & platforms to build influence and impact with key business partners

What do you need to succeed?
Must-have

5+ years’ experience in IAM, security operations, or systems support roles with hands‑on responsibility for authentication platforms

Direct experience supporting passwordless or strong MFA solutions (e.g., RSA Token, Secret Double Octopus, Entra )

Strong knowledge of IAM concepts such as identity lifecycle, RBAC, least privilege, and SSO

Proven experience supporting Microsoft Entra , RSA Token and Active Directory in an enterprise environment

Previous experience working with Service Now and other data visualization/business insights tools, such as Tableau

Strong troubleshooting skills across web, mobile, and endpoint environments

Scripting or automation capability (Power Shell, Python, or similar) to streamline IAM operational work and reporting

Strong technical writing aptitude with demonstrated ability in written and oral communication skills along with strong presentation skills

Strong critical thinking, analytical and problem‑solving skills with attention to detail to consistently meet high quality standards while handling a variety of tasks and deadlines simultaneously

Experience working in ITIL processes - incident, problem, and change management processes

Experience in providing reporting solutions with the ability to work independently as well as within a team environment

Nice-to-have

Hands‑on experience with specific passwordless vendors (e.g., Secret Double Octopus, Beyond Identity) in production environments

Experience with identity governance tools (e.g., SailPoint)

Background in data analysis or dashboarding (e.g., Power BI, Tableau, SQL)…