Job Description & How to Apply Below
Artificial Intelligence. Actual Impact.
At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower.
The result? Better experiences for learners and real results for businesses.
We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day.
We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
Summary
About the Opportunity
A Solution Deployment Manager leverages skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. This role sits on the Professional Services team and is responsible for managing the Onboarding Phase for multiple Enterprise customers. You will work closely with Help Desk Specialists and Customer Success Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo.
Docebo is a high-energy work environment so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.
Primary Responsibilities, Including But Not Limited To
Manage customers from different countries, managing multiple projects concurrently.
Work with customers to identify and document Success Criteria that will be tracked over the duration of the Service Engagement.
Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives.
Document and effectively share Service Engagement project activities to ensure alignment and continuity across the Customer Success departments.
Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation.
Prevent, identify, quantify, and communicate risks internally and externally.
Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and time targets.
Partner in the evolution of the Professional Services team.
Support and provide mentoring during the onboarding of new employees to the Professional Services team.
What It Takes To Be Successful
A strong desire to become a Docebo product expert.
Experience in an IT Project Manager role or in IT service implementation and delivery.
Experience working with clients in the ‘Large Accounts, Enterprise’ space.
Working knowledge of project management principles.
Great understanding of consulting processes and software implementation lifecycle.
Solid Knowledge in the areas of application programming and system design.
A natural inclination to resolve customer problems and help them be highly successful.
Education And Experience
Typically 4+ years of relevant work experience.
Experience working with support, QA, and product teams to resolve customer issues.
BA/BS or equivalent experience.
North America:
English Fluency (both written and spoken)
Ability to travel as required (10% or less)
General knowledge of ETL (Extract Load and Transform) style data migration services.
Minimum of 3 years of experience as an Implementation Specialist, Project Management, Technical Consultant, etc.
Experience in E‑Learning / Learning Management industry is preferred.
General knowledge of programming languages and specific experience with REST Webservices.
Docebo…
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