Job Description & How to Apply Below
Every partnership starts by understanding how work really moves through an organization, then building the tools that match that reality. We're a small product-minded firm that takes the work seriously without taking ourselves too seriously. The challenges are real, and the things we build actually make people's jobs better.
About Switchboard
Switchboard is a growing product studio for internal operations. We work with COOs, CFOs, and ops leaders at companies where the team has become the glue between disconnected systems, manual processes, and spreadsheets that everyone is eager to move on from. We build the custom software, AI-powered workflows, and automation that replaces the compromises they've learned to live with.
Every partnership starts by understanding how work really moves through an organization, then building the tools that match that reality. We're a small product-minded firm that takes the work seriously without taking ourselves too seriously. The challenges are real, and the things we build actually make people's jobs better.
The Role
Our model is prototype-first. Instead of long strategy engagements that produce abstract decks, we lead with a paid 2-6 week prototype that gives clients something real. Strategy runs through every phase, it just happens through the lens of building, not talking about it. We think in products, not Power Points.
You’ll own the strategy function. That means building the team, the methodology, and the client relationships that let us deliver sharp, buildable strategy without a founder in every room. You start as a player-coach, hands-on with clients while setting the standard for your team. Over time, you shift into pure leadership as the person our clients trust to figure out what to build and why, and the person our delivery team relies on to translate business problems into product decisions.
What You’ll Do
Build and lead the strategy function. Set the standard for how discovery, analysis, and product scoping get done ate the playbooks, templates, and frameworks that make quality consistent and not dependent on any single person. Give direct, honest feedback. Build people who can eventually own client relationships independently.
Handle key client relationships. You may not be on every project, but you're the person our team calls on when client priorities shift or when they need someone to tell them what's realistic.
Be the bridge between business problems and product decisions. Sit with a CFO and understand why their reporting process is broken. Then sit with a developer and explain what needs to exist and how data should flow. You think in PRDs and product roadmaps, not BRDs and slide decks.
Stay embedded in delivery. Strategy doesn't sit in a silo. You and your team work directly alongside TPMs, designers, developers, and BAs. What gets scoped is what gets built by the people next to you. No handoff to a different team.
Spot patterns and push our thinking. You're across enough client work to see what's repeating, what's changing, and what's possible as AI tools shift how fast we can build.
What Success Looks Like
In your first 12 months:
Clients trust you to guide product decisions without a founder in the room.
Prototype projects consistently convert to full engagements because scoping is sharp and clients saw something real.
Strategy deliverables are things designers and developers can build from directly. No weeks of re-discovery.
There's a documented methodology for how we run discovery, scope prototypes, and define product requirements.
You’ve taken over primary ownership of 2–3 major client relationships that previously required a founder.
Your team feels challenged, supported, and clear on how they grow.
Who We’re Looking For
7+ years in consulting, agency, or product…
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