Associate, Salesforce

Position: Associate, Salesforce Support
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Job Description # Associate, Salesforce Support
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* Location:

** REMOTE, Ontario (but may need to come into the office (Toronto) for town halls)
* Provide training, system demonstrations, and ongoing support to frontline users to improve adoption and ensure optimal use of the Salesforce CRM Financial Services Cloud application.
* Respond to emails and calls promptly in a professional, courteous, and knowledgeable manner, ensuring a superior client experience.
* Communicate with Salesforce users experiencing technical challenges to determine and document the issues.

Consult technical manuals, user guides, and internal documentation to research and facilitate effective solutions.
* Reproduce, diagnose, and resolve technical problems faced by users of Salesforce and other integrated systems.
* Assist with user adoption metrics tracking, escalating issues, and providing feedback to improve system effectiveness and usability.
* Test Salesforce application releases from a business perspective to ensure robust and successful implementations.
* Analyze user inquiries and identify trends to recommend system enhancements or additional user training.
* Maintain a centralized log of problems and solutions to share knowledge and improve team efficiency.
* Support ad-hoc administrative duties and assist with after-hours application testing as required.
* Work collaboratively with internal teams, including technology and operations, to ensure seamless user support.
* Provide training, demos and support to frontline users inquiring on our applications.
* Ensure emails received in the team mailboxes are responded to on a timely basis.
* Provide excellent client experience by responding to calls and emails in a courteous, knowledgeable and professional manner.
* Track and analyze the types of inquiries received, watching for trends that may indicate education is required or an enhancement to the system is necessary.
* Your out-of-the-box thinking and proactive mentality will help you excel in this respect.
* 1-2 yrs of experience as a UAT tester or BA
* Great written and verbal communication  + Comfortable with presenting to a large group  + Take notes from the demos and work with the team to find solution.
* Comfortable with MS suit tools
* Worked with or used Salesforce in the past
* Need to be resourceful, proactive and self starter
* French Speaking
* You can demonstrate experience with working in a call centre environment. Experience in the financial services and/or investment industry in a customer service role, or supporting Salesforce, would be an asset.
* You have working knowledge of the Asset Management operations.
+ Knowledge of products offered by the firm, Canadian and US securities laws and regulations and Head office/Global Operations Structures is also preferred.
* You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.

- ** Role Type:
** Current opening
- *
* Location:

** Ontario*Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click
* * for more details.
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