ServiceNow CMDB Technical Architect

About the Client

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney Parks & Resorts worldwide, Disney Cruise Line, Aulani – A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology organization is responsible for the end-to-end digital and physical Guest experience across technology- and digital‑led initiatives within Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise, as well as key platforms such as the My Disney Experience  app and Hey, Disney!

We are a fast‑moving group focused on delivering cross‑platform, integrated Disney Experiences that shape how children and families interact online and transform the way guests engage with both digital and physical offerings at global scale.

Our team operates with a high level of autonomy and strong exposure across multiple parts of Disney and different levels of the organization. We are deeply consumer‑focused and continuously strive to deliver exceptional user experiences while maximizing value for The Walt Disney Company.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet‑ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

• Accountable for end‑to‑end CMDB Enterprise Architecture, design, and implementation on the Service Now platform.
• Lead CMDB design and configuration, including CI class modeling & extensions, IRE rules, CI lifecycle management, and data governance.
• Architect and govern CMDB data ingestion and integrations from multiple sources (e.g., Service Now Discovery, SCCM, Intune, JAMF, Tanium, Crowd Strike, Cloud platforms, third‑party discovery tools).
• Define and enforce CMDB data standards, including:
  • CI naming conventions
  • Mandatory attributes
  • Relationship modeling
  • Data ownership and stewardship
• Own the CMDB technical roadmap, ensuring scalability, performance, and alignment with ITIL and enterprise architecture standards.
• Ensure strong alignment of CMDB with ITOM (Discovery).

• 10+ years of Service Now experience with strong focus on CMDB / ITOM architect roles.
• Strong understanding of & hands‑on experience with:
  • Service Now CMDB/CSDM
  • Service Now Discovery & Service Mapping
  • Identification and Reconciliation Engine (IRE)
  • ITOM, ITSM, ITAM/SAM integrations
• Experience defining and managing CMDB Health KPIs and dashboards.
• Service Now Certifications (Mandatory):
  • Certified System Administrator (CSA)
  • CIS – Discovery or CIS – Service Mapping

Viktoriia Dorosh