Manager, Digital Strategy & Program Management

Do you thrive on creating clarity in complex digital environments and love connecting teams, organizing moving parts, and keeping cross‑functional work running smoothly?

At Manulife, we are committed to becoming a digital‑first organization and leading our industry in digital customer experiences. As part of our Marketing team and reporting to the Director of the Transformation Program Management Office, you will play an important role in supporting the Unified Digital agenda and the work that enables a more connected, consistent experience that is centered around the needs of our Canadian customers.

As a Manager, Digital Strategy & Program Management you will support the operating rhythms that keep our digital transformation work organized and moving forward. You’ll maintain and evolve the Unified Digital roadmap, activate governance forums, track cross‑workstream dependencies, and surface insights that support informed decision‑making. To do this you will work closely with partners across Canadian business units, the Data Office, Product & Tech, and global teams.

A key part of the role is turning digital performance data and cross‑functional updates into clear narratives that show progress, highlight risks, and outline required actions. Using your digital understanding and data‑driven mindset, you’ll help clarify how Unified Digital fits together—who is involved, how work connects, and how success is measured—while supporting the day‑to‑day routines that keep initiatives advancing. You’ll also refine the measurement frameworks, dashboards, and routines that track progress and customer impact.

If you’re looking to grow your career, enjoy bringing order to complex digital work, and love fostering alignment and a positive team environment—even during high‑stakes transformation—we’d love to meet you!

• Program & Portfolio Management
  • Maintain and evolve the Unified Digital roadmap, including milestones, dependencies, and risks.
  • Support governance routines (working forums, risk/issue tracking, decision logs).
  • Coordinate planning cycles and prepare materials for leadership discussions.
• Cross‑Functional Alignment
  • Consolidate updates from multiple work streams into clear, structured summaries.
  • Develop and maintain templates and processes that improve clarity and consistency.
  • Identify opportunities for reusability and alignment across teams to advance Unified experiences for customers.
• Measurement & Reporting
  • Partner with Data & AI team to refine digital measurement frameworks.
  • Build dashboards and scorecards to track progress and customer impact.
  • Surface insights, risks, and trends to support prioritization and decision‑making.
• Leadership & Stakeholder Support
  • Prepare executive‑ready materials and communications to support Digital & CX leadership.
  • Coordinate priorities and deliverables across teams to ensure alignment.
  • Build strong, collaborative relationships with Canadian and global partners.

• 5–7 years in digital transformation and/or program management experience.
• Excellence in portfolio/program management, prioritization, and building repeatable systems that scale.
• Strong digital fluency across web and/or mobile experiences, with a user‑centric mindset.
• Experience building or using measurement frameworks to evaluate impact.
• Strong communication skills with the ability to turn technical or complex inputs into clear, concise updates for executives.
• Exceptional stakeholder management and facilitation skills; you recognize that relationships are at the core of how we work.
• Familiarity with Mural and modern program management tools/best practices.

• Strong analytical and data literacy skills;
  Excel proficiency;
  Power BI capabilities are an asset.
• PMP, Prosci, CCMP, or PRINCE
  2.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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Manulife Financial Corporation is a leading international financial…