Senior Consultant, Digital Strategy

* ** Advancing AI in Collections –
** Leverage experience with generative AI (GenAI) and machine learning (ML) to identify and develop use cases and proposals that enhance CAM resource effectiveness and improve client experience.
* ** End-to-End Project Delivery –
** Demonstrate expertise in guiding projects from concept through assessment and business case development, to successful implementation.
* ** Strategic Thinking** – Develop and articulate a strategic vision for new digital capabilities, focusing on the end-to-end client journey. Establish and monitor KPIs to ensure initiatives deliver expected outcomes. Create compelling strategy presentations to secure stakeholder buy-in.
* ** Partnership and Collaboration** – Identify, prioritize, and influence backlog items to drive innovation in the client journey. Enhance digital strategies and technology capabilities across products. Establish a test-and-learn schedule for anticipated improvements and conduct periodic market research on digital adoption, AI tools, capabilities, and vendors that can benefit our LOB.
* ** Product Owner in Digital Strategy and AI –
** Establish a long-term vision and scope for digital products and AI. Leverage client insights, analytics, and benchmarking to enhance the client journey, particularly for clients facing financial hardship. Design digital strategies and AI use cases that align with organizational culture and performance goals, utilizing data and system capabilities to empower front-line teams and deliver exceptional client experiences.
* ** Analytical Approach** – Collaborate with Analytics and Operational Strategy teams to monitor digital product performance, identify trends, and develop proposals to positively influence digital KPIs. Analyze large datasets to generate actionable insights and present findings to senior leadership. Work with partner teams to build or enhance reporting capabilities for tracking digital KPIs.
* ** You can demonstrate experience in
** developing comprehensive AI use case roadmaps and successfully leading their implementation from initial concept through to full execution, delivering measurable business value. You possess a strong working knowledge of client-facing digital marketing strategies and key performance indicators (KPIs) that effectively drive and measure client engagement across digital channels. You excel in cross-functional environments, launching new projects and managing relationships at the senior executive level.

You possess consultative or management experience and are adept at solving complex problems. Your working knowledge of strategic planning enables you to identify and develop impactful initiatives. You have a strong understanding of the collections business, with advanced technical skills to address complex issues independently. Your analytical and financial acumen allows you to interpret, analyze, and apply industry developments effectively.
* ** You understand the importance of relationships and networks**, and you inspire positive outcomes through effective communication and influence.
* ** You are client-focused.
** You utilize client-centric approach when developing solutions and strategies.
* ** You're passionate about people.
** You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
* ** Your influence makes an impact.
** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
* ** You're digitally savvy.
** You seek out innovative solutions and embrace evolving technologies including gen AI. You can easily adapt to new tools and trends.
* ** Values matter to you**. You bring your real self to work and you live our values - trust, teamwork, and accountability.
* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will…