Shield Team Delivery Manager

Let’s go on an adventure together!  Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.
* way too excited
* to meet you.##
** What You’ll Do
*** Lead sprint planning, backlog refinement, sprint reviews, and retrospectives for the Shield Team
* Manage and balance team workload across:  + Production incidents and service degradations  + Defect remediation and stabilization work  + Platform modernization and technical debt reduction
* Coordinate incident response, including triage, prioritization, escalation, and resolution
* Facilitate post-incident reviews and ensure follow-up actions reduce repeat issues
* Lead delivery execution for Platform Systems modernization initiatives
* Partner with Architecture and Engineering to break down modernization work into executable increments
* Own intake and prioritization processes for incidents, defects, and platform work
* Maintain visibility into team capacity, work-in-progress, and delivery risks
* Serve as Scrum Master for the Shield Team, adapting Agile practices to a sustaining and modernization environment
* Coordinate onboarding and enablement for new engineers joining the Shield Team
* Provide clear, timely updates on incidents, delivery progress, and platform risk
** What You Bring
*** 5+ years of experience in software delivery, sustaining engineering, or platform operations
* Experience acting as a Scrum Master, delivery lead, or similar role in an engineering environment
* Hands-on experience supporting production systems in cloud-native (AWS) environments
* Strong understanding of Agile delivery, Dev Ops practices, and modern platform architectures
* Proven ability to manage competing priorities in high-impact, interrupt-driven teams
* Strong communication skills with the ability to translate technical topics into business impact## ##
** Nice to Have
*** Experience modernizing legacy or hybrid platforms to cloud-native architectures
* Familiarity with enterprise SaaS integrations such as Salesforce and/or Workday
* Experience working with distributed or globally located engineering teams
* Background in incident management, operational readiness, or reliability initiatives## ##
** Why This Role Matters
** The Shield Team exists to safeguard production, protect customers, and strengthen the platform for the future. As the Shield Team Delivery Lead, you will ensure critical issues are resolved quickly while driving the modernization work that reduces risk and improves resilience over time.
* Competitive Total Rewards Package, including exclusive travel perks!
* Additional days off, including on your birthday!
* Vacation time for you to recharge
* Enhanced Parental Leave
* Meaningful Employee Recognition Program
* Learning and Growth Opportunities
* Employee Resource Groups Applicable based on location Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

Let’s go on an adventure together!

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it.
* way too excited
* to meet you.
* pretty sure
* you’ll fit right in, wherever that is.
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