Manager, Financial Systems – D365FO
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Leaders Recruiting
Full Time
position
Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Consultant, Systems Administrator
Job Description & How to Apply Below
Location:
Toronto (Downtown)
Under the direction of the Director, Technology Services, the Financial Application Support Manager will be responsible for:
Managing critical incidents relating to all enterprise Financial apps, gathering key information from supporting sources on the call, effectively determining appropriate courses of action, engaging and escalating involvement of required resources to efficiently restore servicePerforming regular problem management and control activitiesCommunicates critical production problem status, resolution strategies, and rationale of the resolution strategies to senior management and executives to keep them informed of critical production problems and to gain approval on operational activitiesProvides managerial leadership to employees and vendors, which includes assigning tasks or work, holding regular two-way meetings, setting context, conducting performance evaluations, mentoring, and coaching, to create and maintain a high-performing teamProviding guidance to the offshore team (vendors) ensuring services are being delivered according to the contractProviding service feedback and developing action plans to remediate issues, identifying processes and skills required for continuous improvements in knowledge baseSupport project transitionManaging ongoing application releasesEnsuring that the root causes of incidents are being determined and reporting the statuses to management and business stakeholdersParticipate in operations best practices sessions / lessons learnedSupport various internal compliance and or Audit requestsContribute to knowledge sharing initiativesResponsibilities:
In-depth systems experience with Dynamics F&O (or Dynamics AX) is requiredProblem Solving – Collaborate on Incident, Problem and Change/Release Management to assist with restoring service, identifying and driving permanent corrective measures and safely & effectively managing change. In order to do this, you will be interacting with multiple different teams and occasionally vendors.Relationship Building – Build and maintain key relationships with business stakeholders and deliver high levels of client experience.Effective Communication – Communicate updates/incidents, daily/weekly/monthly through reporting or executive presentations.Experience working with 3rd party service providers and vendor governanceProven track-record in incident management and have worked previously in an ITIL/ITSM role for a financial institution (FI). This role may require 24/7 on-call supportTeam Lead
-You will be responsible for administrative functions such as creating/maintaining the schedule, monthly incident reporting/analysis, mentoring and coaching team membersContinuous Learning – You will be expected to consistently build your knowledge of existing and new technologies.Clients first. You engage with purpose to find the right solutions.
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