Flight Centre - Sr. Salesforce Solutions Architect
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Product and Technology
Full Time
position
Listed on 2026-02-28
Job specializations:
-
IT/Tech
Cloud Computing, Systems Analyst, IT Consultant, Systems Engineer
Job Description & How to Apply Below
Opportunity
Flight Centre Travel Group (FCTG) is seeking an experienced Salesforce Sr. Solution Architect to join our global technology team. As a Salesforce Sr. Solution Architect, you will play a pivotal role in architecting and designing innovative solutions on our Salesforce platform, driving digital transformation, and enhancing customer experiences across our travel ecosystem.
Following the successful modernization of our legacy Salesforce instance, we are now focused on leveraging cutting-edge Salesforce technologies to enable business growth and operational excellence. Our Salesforce implementation spans the entire customer lifecycle—from Marketing Cloud engagement and Sales Cloud automation to Service Cloud operations and advanced support capabilities. We're actively expanding our omnichannel presence with Service Cloud Voice, Einstein AI, Agentforce, and Data Cloud integrations.
This role offers an exceptional opportunity to shape the future of travel technology at the world's leading travel company, working with the latest Salesforce innovations and contributing to enterprise-level digital transformation initiatives. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers while strengthening our position as a leader in travel tech.
Key Responsibilities
Solution Architecture & Design
Own the end-to-end solution architecture for Salesforce applications across Sales, Service, Experience, and Platform capabilities.Design scalable, secure, and resilient Salesforce solutions using a combination of:
Apex (where required) Lightning Web Components (LWC) Flows and Declarative Automation Salesforce APIs (REST / SOAP), Platform Events, and Event-Driven ArchitectureDefine architectural patterns and standards aligned with Salesforce best practices and enterprise principles.Translate complex business, functional, and non-functional requirements into clear, well-documented solution designs.Lead solution design discussions and architecture reviews with business stakeholders, product teams, developers, and external partners.Drive the introduction and adoption of Einstein, Agentforce, and AI-enabled capabilities into platform solutions where they deliver measurable value.Platform Architecture, Governance & Quality
Ensure solutions meet performance, scalability, security, and compliance requirements across regions and orgs.Define and enforce governor-limit-aware design patterns
, security models, and data access strategies.Review and approve technical designs and key implementation decisions.Establish architectural guardrails to balance speed of delivery with long-term maintainability
.Partner with development leads to ensure quality, testability, and operational readiness of solutions.Integration & Data Architecture
Design Salesforce-centric integration architectures with internal and external systems using established Salesforce integration patterns.Define system-to-system communication models including: API-led integrations Event-driven integrations Near-real-time and batch data synchronizationProvide architectural oversight for data models, data flows, validation, and data quality across the ecosystem.Collaborate with enterprise and integration architects to ensure alignment with broader technology landscape.Delivery Enablement & Technical Leadership
Partner with the Product Owner to jointly shape solutions that meet business objectives while remaining scalable and sustainable, with the Product Owner accountable for requirements and scope, and the Solution Architect accountable for solution design and architectural integrity.Provide technical leadership and guidance to Salesforce developers and delivery teams.Act as the escalation point for complex technical and architectural decisions.Support delivery teams through design clarification, trade-off analysis, and solution optimization.Enable consistent delivery through reusable patterns, reference architectures, and shared components.Dev Ops, Environments & Release Strategy
Define and support environment strategies
, deployment models, and CI/CD best practices for Salesforce.Ensure…
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