Business Analyst

Our Client is seeking a Junior Business Analyst to support ONE  and integration initiatives within the Digital Excellence in Health program.

This role focuses on Identity and Access Management (IAM), business process improvement, stakeholder coordination, and supporting digital health integrations. The successful candidate will act as a subject matter resource for ONE
-related operational and project activities.

• Facilitate ONE l activities including stakeholder requests, incidents, and escalations

• Execute IAM processes including end-user authentication and authorization

• Coordinate client onboarding and integration to ONE

• Ensure activities are completed within SLA timelines

• Support product and service integration initiatives

• Lead requirements elicitation, documentation, and validation

• Conduct readiness assessments

• Provide coordination support for project delivery

• Support business process implementation and redesign initiatives

• Create and maintain process documentation, workflows, and user guides

• Design and execute Business Acceptance Testing (BAT)

• Contribute to service transformation and continuous improvement initiatives

• 2+ years experience as a Business Analyst in IT or digital health environments

• Proven experience in business process design and implementation

• Strong stakeholder engagement and communication skills

• Experience facilitating product or service integration projects

• Strong understanding of Identity and Access Management (IAM) frameworks

• Requirements elicitation and documentation

• Business process analysis and implementation

• Data integrity and quality assurance understanding

• Business Acceptance Testing (BAT)

• Clear, standards-aligned documentation writing

• Experience in digital health or public sector environments

• Knowledge of IT Service Management (ITSM) practices

• Experience with dashboards, reporting tools, or business intelligence systems

• Strong analytical and problem-solving skills

• Ability to work in cross-functional and evolving environments