Sr. Manager, IT

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Evergreen is seeking a Senior Manager, IT to join our team.

We are a national non-profit transforming public spaces in our cities for the health of people and our planet. With over 30 years of championing urban sustainability, we see the potential of our cities to solve some of the biggest issues facing our time and believe that our public spaces are the key to unlocking it. We see beyond the spaces that exist today and imagine them transformed into places where people and nature thrive.

The Evergreen Brick Works site, where our head office is located, is built on the sovereign territory and waterways of the Haudenosaunee, Wendat, and Anishinaabe Nations. These nations continue to be the original governments, continuing leaders and decision makers that govern these lands. The territory is governed by Treaty 13 signed by the Mississaugas of the Credit. Treaties remind everyone of our mutual responsibilities to these Nations and the many First Nations, Métis, and Inuit who call this land home.

• A reduced work week (4.5 days) for all full-time staff.
• Flexible workdays that align with your life needs and role responsibilities.
• Paid vacation, 3 paid personal days (Evergreen Days), and a paid day off on your birthday.
• Employer-paid extended health care and dental benefits, including a Health Care Spending Account and access to mental health resources.
• Employee Resource Groups (ERGs) that support staff who are Indigenous, racialized, or 2
  
  SLGBTQ+, as well as ERGs for allyship learning, and to support caregivers of all kinds.
• Active workplace committees, including Health & Safety, IDEA, and Employee Engagement.
• Access to informal and formal skills development and resume building opportunities.
• A beautiful head office location surrounded by nature at Evergreen Brick Works, with a free shuttle bus from Broadview Station.

The Senior Manager, IT is critical to ensuring the necessary IT infrastructure, training and support are in place to support Evergreen’s ability to achieve its mission and maximize impact.

A day-in-the-life of this role might include:

• Overseeing the daily operations of Evergreen’s IT department, ensuring reliable, secure, and efficient delivery of technology services across all areas of the organization.
• Providing leadership to IT staff, fostering teamwork, professional development, and a supportive, service-oriented culture.
• Managing IT projects from planning through implementation, applying sound project management practices to deliver practical, cost-effective solutions.
• Maintaining and improving the functionality, performance, and security of networks, servers, and business systems to support staff and programs.
• Monitoring system performance, identifying opportunities for improvement, and implementing upgrades or process enhancements where appropriate.
• Safeguarding Evergreen’s information and data through strong security measures, backups, and disaster recovery procedures.
• Managing vendor and service-provider relationships and renewals to ensure quality, reliability, and value for money.
• Lead problem solving and resolution for outages and issues to minimize downtime of critical systems.
• Developing and maintaining IT documentation, policies, and procedures that support consistency and compliance.
• Building and managing the IT operational and capital budgets.
• Delivering excellent internal customer service by supporting staff needs promptly and effectively and per established Service Level Agreements.
• Supporting Evergreen in executing technology initiatives that enhance organizational efficiency, including the implementation of a CRM.
• Staying informed on emerging technologies and recommending practical, scalable solutions suited to a non-profit environment.

Success in this role will be supported by the following target qualifications and core competencies.

• Bachelor’s degree in computer science, Information Technology or a related field, or equivalent experience.
• At least 6 years of progressive experience in IT, including 3 years in a supervisory or management role.
• Demonstrated experience in a wide range of…