Delivery Manager - Junior

Pay rate range - $30/hr. to $33/hr

Hybrid (but in Office 2-3 days per week)

We're focused on building solutions that help our customers make real financial progress with differentiated products, services, offers and experiences and you could be part of it. Drawing from a foundational understanding of customer behavior and expectations, you will help design, develop, and launch new products and services that deliver leading experiences for our customers and in turn, new revenue for the business.

• Offer management platform
• Lead and support new automated processes for Offers for Everyday Banking Products
• Liaising between teams– good stakeholder management experience

• Understands 'multi-channel' retail banking and how products present opportunities to transform (e.g., industry, customer expectations, regulatory shifts, technology shifts, competitor shifts)
• Participates in and evaluates customer / consumer insights and channel information, market research and competitive analysis associated with assigned programs, products/services
• Recommends self serve and assisted channel solutions for a portfolio of banking products based on analysis of opportunities, issues and implications for the business
• Designs, develops, and launches new or enhanced products and services end to end through the program delivery lifecycle

• Leverages a deep understanding of the customer to drive problem definition space
• Understands principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
• Uses data and design principles within a design system framework
• Prioritizes according to customer needs in design solutions

• Assists in the development of strategic plans
• Identifies emerging issues and trends to support decision-making
• Able to define goals, the path to achieve goals and the trade-offs implied by those choices
• Foresees the long-range consequences or implications of different options
• Grooms a 'backlog' with the strategy in mind; can connect work to the broader strategic priorities of the company (LOB strategies; channel strategies)
• Ability to explain a 'backlog' within a strategic framework; able to defend choices and explain why

• Provides recommendations on products in the context of the delivery lifecycle (e.g., SDLC)
• Maintains current knowledge of core product systems and enabling technology architecture, including market trends and the evolution of technology
• Provides oversight on testing functions including QA, End-to-End and UATHas a working understanding of the solution design and internal system constraints
• Provides specialized consulting, analytical and some technical support

• Able to lead through influence in partnership with stakeholders to drive an outcome
• Able to mobilize a team through empowerment
• Ability to document business process and support materials for projects transitioning to BAU run teams
• Brings a track record of delivery of high-impact product / service experiences
• Manages vendor relationships and external partnerships

• Monitors key product performance and growth metrics to identify trends and potential actions
• Uses data to drive prioritization / 'backlog' decisions and able to articulate value to customer and the Bank
• Breaks down strategic problems, and analyzes data and information to provide customer experience insights and recommendations
• Informs business cases and assists with strategic roadmaps for banking products and services, including project and budget approvals

• Delivers clear, effective communication and takes responsibility for understanding others
• Fosters co-operation, collaboration, and communication to facilitate consensus and accomplish tasks
• Works with partners to smoothly manage and sustain change as new solutions are delivered

• Able to effectively partner with Corporate Support Areas, including Regulatory and Compliance, to effectively manage risk in Waterfall and Agile frameworks
• Challenges assumptions in…