IT - Digital Product Designer - Expert

Job Details

Industry: Banking/ Financial
Job Title: Design Researcher
Duration: 12+ Months
Location: Hybrid – Toronto, ON, Canada

• We are seeking an Expert-level Digital Product Designer – Design Researcher to support Commercial Banking initiatives focused on receivables tools and Liquidity Management solutions.
• This role will play a critical part in a multi-year transformation of commercial banking digital services, ensuring product strategy and design decisions align closely with user goals and business needs.
• The Design Researcher will be embedded within product squads, working closely with product designers, content designers, product owners, and cross-functional stakeholders.
• This position requires a strategic thinker who can also execute hands‑on research, translate data into actionable insights, and influence both executive and product‑level decisions.

• Conduct generative, strategic, and evaluative research to inform product and business strategy.
• Identify proactive research opportunities to guide product trajectory and design decisions.
• Plan and execute mixed‑method research (qualitative and evaluative), including interviews and workshops.
• Facilitate in‑person and remote workshops to gather insights and align stakeholders.
• Translate complex data into meaningful insights and compelling narratives for executive and product audiences.
• Support concept testing, prototype validation, and user testing initiatives.
• Collaborate within embedded product squads to validate designs for receivables and liquidity management initiatives.
• Manage multiple research initiatives while prioritizing effectively and communicating trade‑offs.
• Navigate complex systems, workflows, and stakeholder environments.
• Build strong cross‑functional relationships across product, design, technology, operations, and business teams.
• Contribute to strategic direction while executing tactical research activities.

• 7–10+ years of Design Research experience (Expert level).
• Strong experience conducting generative and evaluative qualitative research in remote and in‑person settings.
• Demonstrated ability to translate data into insights and present findings to executive and product teams.
• Proven stakeholder management and cross‑functional collaboration skills.
• Experience with B2B research environments.
• Strong storytelling, presentation, and report‑writing skills.
• Proficiency in workshop facilitation (remote and in‑person).
• Ability to work within complex systems and regulated industries.
• Proficiency in Figma.
• Strong written and verbal English communication skills.

• Service Design background.
• Experience working in regulated industries (Finance, Commercial Banking, Healthcare, etc.).
• Experience partnering with quantitative research teams.
• Quantitative and behavioral data analysis experience.
• Experience working in large, cross‑functional agile environments.
• Familiarity with Confluence, Mural, and MS Office tools.

Mindlance is an equal‑opportunity employer. We are committed to inclusive, equitable, barrier‑free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.