Audio Visual Specialist​/IT Ontario

Are you an experienced Audio-Visual Specialist with a passion for technology and a knack for creating seamless meeting experiences? If you have 3-5 years of AV support experience, are proficient with both Macs and PCs, and excel at setting up and troubleshooting conference and meeting technology, we want you to join our dynamic team!

• Independently operate, maintain, analyze, troubleshoot, repair, and manage A/V systems and peripherals.
• Perform daily morning checks of all conference rooms to proactively identify issues and ensure all are in working order.
• Own pre‑meeting A/V checks for high‑profile events and VIP video meetings.
• Troubleshoot, upgrade, and/or replace AV componentry.
• Coordinate external vendor support when required.
• Fully meet key support performance metrics, such as trouble ticket SLAs.
• Manage application usage incidents fully, accurately, and in a timely manner.
• Proactively seek out additional work during downtime.
• Build professional relationships with customers and other teams.
• Maintain professionalism and composure when interacting with all employees.
• Train backup staff and provide guidance on policies and procedures.
• Determine additional support needed when handling sensitive inquiries.
• Provide exceptional customer service to clients.

• High School Diploma (or equivalent) required.
• 3‑5 years prior A/V work experience preferred.
• Industry certification preferred.
• Certified Technology Specialist (CTS) preferred.
• Hours:
  
  8:00 am – 5:30 pm Monday to Friday.
• Excellent organizational and time‑management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Ability to lift or move 40 lb. or greater frequently.

$30 – $30.50 USD

• Career Growth: Opportunity to develop and apply a variety of skills, potentially leading to other career paths.
• Learning & Development: A culture that promotes continuous learning and skill advancement.
• Recognition: Programs that acknowledge talent at all levels.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short‑Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, and Paid Time Off.

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management, and Document Processing Services utilizing leading‑edge technologies. Our clients include companies in banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high‑caliber outsourcing experiences to our clients and offering employees challenging and exciting career opportunities throughout North America and globally. We invest in professional development and provide competitive comprehensive benefits and diverse development training programs.

SPS embraces the uniqueness of its employees and actively promotes a culture of access, inclusion, equity, and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, and any other status protected by applicable law.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.