Senior Manager, End-to-End Quality Assurance

- ** Collaboration
- ** Collaborate with cross-functional teams using
** JIRA, Workfront**, or similar project tracking tools. Work with developers to reproduce, diagnose, and document issues across environments.
* ** You have omni-channel QA experience
** developing test plans for full deployment testing – across content, journeys, and data
* ** You show strong understanding of
** email, push, in-app, and SMS messaging workflows. Familiarity with HTML, CSS, and JavaScript for email and message validation. Preferred understanding of privacy and compliance frameworks, and accessibility screen readers.
* ** You demonstrate experience in
** testing responsive email design and cross-client rendering. Proficiency in API testing tools (Postman or similar) and log debugging. Experience validating data events, user attributes, and segment definitions across omni-channel campaigns
* ** You have basic understanding*
* ** of*
* ** Liquid scripting
** and personalization variables. Exposure to mobile app testing tools (Xcode Simulator, Android Studio Emulator).
* ** You give meaning to data**. Excellent analytical, documentation, and troubleshooting skills.
* ** You are a strong communicator.
** Strong communication and teamwork abilities with technical and non-technical partners.
* ** Values matter to you**. You bring your real self to work and you live our values - trust, teamwork, and accountability.

- ** You demonstrate 5-8 years*
* ** of Quality Assurance** (
** QA) experience**, ideally in
** Mar Tech, CRM, or SaaS
** environments. Familiarity with Salesforce Marketing Cloud, Salesforce Loyalty, Adobe Target and Braze is an asset.
* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program , defined benefit pension plan , an employee share purchase plan, a vacation offering, wellbeing support, and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailb
* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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