Cloud Systems Admin End User Supp

Cloud Systems Administrator and End User Support Specialist

Toronto, ON. (On-site)

This role is currently vacant and we are actively hiring.

$75,000 - $80,000

Auxly is an international cannabis company dedicated to bringing innovative, effective, and high‑quality cannabis products to the medical, wellness and adult‑use markets. Auxly's experienced team of industry first‑movers and enterprising visionaries have secured a diversified supply of raw cannabis, strong clinical, scientific, and operating capabilities and leading research and development infrastructure in order to create trusted products and brands in an expanding global market.

Auxly Cannabis Group Inc. is currently looking for an experienced Cloud Systems Administrator and End User Support Specialist to join our growing Technology team in our Toronto office. Reporting to the Senior IT Infrastructure Manager, the ideal candidate aspires to work in the growing cannabis field with an award‑winning team! The successful applicant will be responsible for providing various levels of technology support for Auxly and its subsidiaries.

• Lead small technology projects in collaboration with the IT team.
• Provide in‑person and remote frontline IT support.
• Deploy, configure, and support laptops and end‑user hardware.
• Manage user onboarding, offboarding, and access administration.
• Oversee printing services, including maintenance and supplies.
• Maintain a small on‑prem datacenter (switches, servers, CCTV, etc.).
• Administer Microsoft 365, including user setup and security controls.
• Monitor and maintain on‑prem and cloud infrastructure (Azure, AWS), backups, and perform after‑hours patching.
• Support cybersecurity initiatives, including endpoint hardening and incident response activities.
• Research, recommend, and implement new technologies to improve performance, security, and efficiency.
• Identify opportunities for continuous improvement across systems and processes.
• Be willing to travel occasionally within Canada.
• Perform related duties as assigned.

• Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a related field—or equivalent hands‑on experience.
• 3–5 years of progressive experience in system administration and end‑user support across Windows, macOS, Office 365, iOS, and Android environments.
• Strong expertise with Microsoft 365 (Intune, Defender, Exchange, SharePoint, Teams) and Active Directory services (DNS, DHCP, GPOs, permissions).
• Working knowledge of server platforms, virtualization technologies, email security systems, and backup solutions.
• Solid understanding of networking fundamentals, including switching, routing, WAN/LAN, VLANs, firewalls, and VPN technologies.
• Practical experience with cloud platforms such as AWS or Azure.
• Enthusiasm for automation and proficiency with scripting languages such as Power Shell, Python, or SQL.
• Ability to troubleshoot and triage incidents, escalating effectively when needed.
• Collaborative mindset with a track record of contributing positively to team environments.
• Continuous learner with a strong drive to adopt new technologies and improve systems.

High level of integrity and sound judgment when handling sensitive or confidential information.

• Great troubleshooting and problem‑solving skills
• Ability to balance, manage and prioritize ever‑changing expectations in a dynamic environment.
• Excellent people skills, building relationships with internal customers
• Ability to maintain composure and prioritize asks when dealing with challenging situations and tight deadlines.

Auxly Cannabis Group Inc. is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We provide accommodation for job applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.