Senior Manager, Professional Services - Accounting & Reporting

This range is provided by Captivate

IQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
$/yr - $/yr

About

The Role
Captivate

IQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ and Accel, we empower high-growth companies like Netflix, Figma and Stripe with the flexibility and insights needed to drive revenue performance.

As the Senior Manager, Professional Services, you’ll lead a growing team of Professional Services Consultants and Architects who implement Captivate

IQ’s Incentive Compensation Management (ICM) solutions for our customers.

You’ll own a portfolio of strategic implementations and serve as the strategic liaison between delivery teams, Product, and Customer Experience leadership. This role is ideal for someone who thrives at the intersection of delivery excellence, people leadership, and operational strategy - someone who can scale a high-performing PS function while maintaining world-class customer outcomes.

You will be responsible for evolving our delivery frameworks, deepening consultative engagement with enterprise customers, and ensuring our implementations set clients up for long-term success and adoption.

Job Location
Hybrid (in-office 3 days per week) – Austin, TX

Remote – Raleigh, NC;
Nashville, TN;
Toronto, Canada.

Continuous Improvement & Excellence Responsibilities

Track, monitor, and analyze KPIs (NPS, time-to-value, utilization, project profitability) to identify trends and improvement opportunities

Lead initiatives focused on scalability, automation, and knowledge sharing to drive faster, more consistent delivery

Champion a culture of consultative thinking and long-term customer success - coaching the team to look beyond go-live and focus on customer enablement and outcomes

Champion the strategic adoption of AI and automation to enhance team efficiency and insight, ensuring technology complements rather than compromises the consultative customer relationship

Team Leadership & Development Responsibilities

Lead, coach, and develop a team of Consultants and Architects, fostering a culture of excellence, ownership, and continuous improvement

Build leadership depth within the team - developing future managers and senior consultants through structured feedback, coaching, and stretch assignments

Serve as an escalation point for complex implementations, strategic accounts, and customer challenges, guiding teams toward scalable, root-cause solutions

Partner with CX leadership to align hiring plans, onboarding, and enablement to business growth and evolving delivery models

Delivery Oversight & Operational Strategy Responsibilities

Oversee the execution of Captivate

IQ implementations across a diverse customer portfolio—ensuring on-time, on-budget, and high-quality outcomes

Manage delivery performance across the portfolio (capacity planning, utilization, margin, quality metrics, and customer satisfaction)

Standardize and continuously refine methodologies, templates, and playbooks to improve delivery predictability and efficiency

Partner with the VP of Professional Services on strategic initiatives, including partner-delivered implementations, AI-assisted build frameworks, and methodology evolution

Drive the adoption of consistent delivery metrics and proactively identify opportunities for automation or process improvement

Customer & Stakeholder Engagement Responsibilities

Build trusted, executive-level relationships with enterprise customers, acting as a strategic advisor and escalation point for implementation success

Collaborate with Customer Success, Support, and Product teams to ensure a smooth transition from implementation to ongoing value realization

Influence Product and Engineering priorities through structured feedback from implementation learnings

Represent Professional Services in cross-functional planning forums, bringing a delivery and…