Senior Business Systems Consultant – Retail Investments Technology

Hybrid Work Arrangement
The candidate is expected to work on-site at our downtown Toronto, ON location. Current on-site work requirement is this is 2-3 days a week, with occasional additional day(s), as required. In near future this may change.

Are you passionate about driving business transformation through technology?
We’re seeking an experienced Senior Business Systems Consultant to join our Retail Investments Technology team  this role, you’ll provide strategic consulting, align technology solutions with business needs, and lead initiatives that shape the future of our enterprise.

Key Responsibilities

Business Analysis & Consulting:
Liaise with stakeholders, analyze strategic problems, and provide actionable insights.

Technology Alignment:
Ensure solutions meet business needs and quality standards.

Change Management:
Lead readiness assessments, stakeholder engagement, and communication strategies.

Leadership:
Mentor team members, promote best practices, and build strong relationships across IT and business groups.

Liaises with stakeholders to understand problems and opportunities, to facilitate the organization's goals by understanding business vision, objectives, and key performance indicators.

Aligns technology requirements and solutions to a real business need, meets essential quality standards, and ensures approval by all relevant stakeholders.

Acts as a consultant to business partners in collaboration with the project team in strategy and planning sessions (e.g. multi-year and annual plans), reviews, or inspections to ensure the quality of work products. Promotes new processes and methodologies, emerging technologies, and agile, and aligns to the unique project team requirements.

Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.

Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads the development of the communication strategy focusing on positively influencing or changing behavior.

Presents and communicates at all levels within IT and across businesses / groups.

Completes root-cause analysis to determine underlying causes and participates in problem resolution for complex issues at all levels.

Identifies opportunities to strengthen the IT consulting capability (e.g. shares expertise to promote technical development, mentors employees, builds communities of practice and networks across technology).

Understands and follows a project requirements management plan so that activities and milestones of the project team can be measured against the goals of the plan.

Facilitates discussions and follows a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders; applies a variety of elicitation techniques to probe, challenge, and understand requirements.

Provides analytical support and insights to identified / assigned user areas to support relative product, channel, and business development initiatives (e.g. product, portfolio, and profitability analytics, and customer analytics).

Collaborates in root-cause analysis to determine underlying causes and participates in problem resolution.

Builds exceptional relationships with internal and external stakeholders.

Liaises with business and technology development and support groups.

Aligns business needs to vision/goals to ensure development teams to translate them into detailed design specifications and code.

Assesses project impact, benefits, and risks when scope changes.

Communicates and engages across stakeholder groups during construction and delivery of solutions.

Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrate continued alignment to strategic objectives.

Develops a deep understanding of organizational complexity to build strong rapport with internal stakeholders for the construction and delivery of the solution.

Stays abreast of industry technical and business trends through benchmarking and/or…