QTG - Digital Investing Engineering - Senior Production Support Engineer

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward‑thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers.

Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work‑life balance

Competitive compensation and benefits packages

Work‑life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Production Support Engineer. Could It Be You?
We are searching for a Senior Production Support Engineer who acts as a pillar of platform stability. At Questrade, we don’t just watch dashboards—we build the intelligence that anticipates failures. Our mission is to achieve  absolute reliability and resilience , ensuring our high‑frequency trading platforms remain unshakable under the pressure of global markets.

In this role, you don't just fix problems in production; you engineer out their possibilities. You are a practitioner of Site Reliability Engineering (SRE) principles who views manual toil as a bug to be automated. Most importantly, you are at the forefront of the AI revolution, leveraging Machine Learning (ML) and Large Language Models (LLMs) to transform reactive ops into predictive, self‑healing systems.

Need more details? Keep reading…
Your Domain:
The Intersection of SRE & AI
As a Senior Production Support Engineer within the Questrade Brokerage Engineering Group, your playground involves:

SRE-First Operations:
Treat operations as a software problem. Define and manage SLIs, SLOs, and Error Budgets to balance the velocity of innovation with the necessity of stability.

AI-Powered Automation:
Lead the charge in applying ML models for “Smart Alerting” and anomaly detection. You will move beyond static thresholds to systems that understand patterns and mitigate outages before they happen.

Autonomous Resilience:
Architect and implement self‑healing workflows. Whether it’s auto‑scaling GKE clusters or building LLM‑assisted incident response playbooks, you are building the “autopilot” for our production environments.

Cloud Native Mastery:
Orchestrate highly available systems using GKE (Google Kubernetes Engine), Terraform, and Helm, ensuring our infrastructure is declarative, versioned, and resilient.

The Calm in the Storm:
When critical incidents occur, you are the Incident…