Job Description & How to Apply Below
SAP Academy for Services & Consulting - Success Plan Manager - Toronto (Hybrid)
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
The SAP Academy for Services & Consulting is a development program designed for individuals with 0-3 years of professional experience;
Candidates with more than 3 years of experience will not be considered
SAP is not offering current or future visa sponsorship (includes NO F1/OPT) for this role
The role requires candidates to be onsite at an SAP office or customer location (3) days per week, in alignment with our Pledge-to-Flex policy;
Candidates MUST live locally to the SAP location that they’re applying to
SAP is not offering relocation benefits for this role
Who You’ll become
As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4
HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands‑on experience, you will learn how to:
Translate customer business objectives into structured success activities
Support outcome‑driven Success Plans aligned to customer priorities
Contribute to governance, cadence management, and value discussions
Collaborate across SAP delivery, architecture, and adoption teams
Apply SAP’s Success Plan methodology consistently and at scale
What you’ll do
As part of the SAP Academy for Services & Consulting, Success Plan Manager Associate’s will:
Successfully complete a structured 12‑month learn‑and‑apply academy program
Participate in classroom learning, simulations, and real‑customer engagement scenarios
Support the execution of Success Plans under guidance of experienced Success Plan Managers
Assist with development, maintenance, and updates of customer success documentation
Prepare materials for governance meetings, including quarterly reviews and steering sessions
Support tracking of adoption milestones, consumption indicators, and value realization inputs
Participate in proactive risk identification and escalation preparation
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
Contribute to continuous improvement of engagement quality and customer experience
Expectations and Tasks
Support executive‑level customer relationships built on trust, transparency, and consistent delivery quality
Ensure disciplined planning, execution, and follow‑up across all Success Plan activities
Provide clear, concise, and value‑based executive communications and reporting
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
Uphold SAP standards for service quality, governance, and customer engagement excellence
What you Bring
STEM degree or equivalent technology experience.
1–3 years as a Functional/Technical Consultant or in project management.
Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
Proven focus on customer value—defining success metrics and driving consumption, retention, and time ‑ to ‑ value.
SAP solution architecture knowledge (S/4
HANA, HANA, SAP BTP, Cloud/SaaS).
Awareness of governance, risk mitigation, performance, security, and disaster ‑ recovery considerations.
Able to translate business needs into technical/functional requirements and…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×