Flight Centre - Sr. Salesforce Solutions Architect
Job Description & How to Apply Below
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company‑owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company‑owned businesses and independent licensees.
The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
Job no: 530040-A
Brand: Product and Technology
Work type: Full time
Location:
Ontario, Canada
Categories: Digital and Technology
Key Responsibilities
Own the end‑to‑end solution architecture for Salesforce applications across Sales, Service, Experience, and Platform capabilities.
Design scalable, secure, and resilient Salesforce solutions using a combination of:
Apex (where required)
Lightning Web Components (LWC)
Flows and Declarative Automation
Salesforce APIs (REST / SOAP), Platform Events, and Event‑Driven Architecture
Define architectural patterns and standards aligned with Salesforce best practices and enterprise principles.
Translate complex business, functional, and non‑functional requirements into clear, well‑documented solution designs.
Lead solution design discussions and architecture reviews with business stakeholders, product teams, developers, and external partners.
Drive the introduction and adoption of Einstein, Agentforce, and AI‑enabled capabilities into platform solutions where they deliver measurable value.
Platform Architecture, Governance & Quality
Ensure solutions meet performance, scalability, security, and compliance requirements across regions and orgs.
Define and enforce governor‑limit‑aware design patterns , security models, and data access strategies.
Review and approve technical designs and key implementation decisions.
Establish architectural guardrails to balance speed of delivery with long‑term maintainability .
Partner with development leads to ensure quality, testability, and operational readiness of solutions.
Design Salesforce‑centric integration architectures with internal and external systems using established Salesforce integration patterns.
Define system‑to‑system communication models including:
API‑led integrations
Event‑driven integrations
Near‑real‑time and batch data synchronization
Provide architectural oversight for data models, data flows, validation, and data quality across the ecosystem.
Collaborate with enterprise and integration architects to ensure alignment with broader technology landscape.
Delivery Enablement & Technical Leadership
Partner with the Product Owner to jointly shape solutions that meet business objectives while remaining scalable and sustainable, with the Product Owner accountable for requirements and scope, and the Solution Architect accountable for solution design and architectural integrity.
Provide technical leadership and guidance to Salesforce developers and delivery teams.
Act as the escalation point for complex technical and architectural decisions.
Support delivery teams through design clarification, trade‑off analysis, and solution optimization.
Enable consistent delivery through reusable patterns, reference architectures, and shared components.
Dev Ops, Environments & Release Strategy
Define and support environment strategies , deployment models, and CI/CD best practices for Salesforce.
Ensure solutions align with established Dev Ops pipelines, version control standards, and change management processes.
Partner with release management to reduce deployment risk and improve release velocity across environments.
Stay current with Salesforce releases, roadmap changes, and emerging platform capabilities.
Continuously assess and improve platform architecture to reduce technical…
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