Senior ServiceNow Engineer

Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 780,000 customers across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. Equitable Bank’s wholly‑owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $138 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people’s lives.

Our customers have named our EQ Bank digital platform (  ) one of the top banks in Canada on the Forbes World’s Best Banks list since 2021.

Purpose of Job
The Senior Service Now Engineer will be a part of Equitable Bank’s Service Now Centre of Excellence. The primary responsibilities of this role will include designing, developing, and supporting Service Now applications, workflows, catalog items, integrations, and the platform in general.

The Senior Service Now Engineer is responsible for leading the design, development, and delivery of major Service Now features and modules. This role operates with some degree of autonomy, owning feature‑level solutions and driving technical excellence within the team.

The Senior Engineer also mentors junior engineers and administrators and works collaboratively with all team members while enforcing best practices within the platform. The incumbent will also collaborate across teams to ensure robust, scalable, and maintainable Service Now solutions that align with business needs and regulatory requirements.

Your Role

Feature Ownership & Delivery

Lead the design, development, and implementation of complex Service Now features, modules, and integrations.

Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.

Collaborate with business stakeholders, project managers, and implementation partners to translate business needs into technical solutions.

Technical Expertise & Best Practices

Serve as a subject matter expert in Service Now development, configuration, and integration.

Enforce coding standards, design patterns, and best practices within the team.

Conduct code reviews and provide technical guidance to peers and junior engineers.

Mentorship & Collaboration

Mentor and support the development of junior engineers and administrators, fostering a culture of learning and continuous improvement.

Collaborate with cross‑functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.

Participate in requirement gathering sessions and clarify technical risks and impacts.

Operational Excellence

Support release management, including application rollouts and upgrades.

Monitor and troubleshoot production issues, ensuring timely resolution and communication with business units.

Prepare clear technical documentation for system designs, configurations, and user guides.

Continuous Improvement

Stay current with Service Now platform updates, industry trends, and emerging technologies.

Proactively identify opportunities to improve system performance, reliability, and maintainability.

Configuration Management

Support initiatives involving Service Mapping and CMDB/CSDM, contributing to configuration management and service modeling efforts as needed.

Assist with the implementation or optimization of Service Now modules related to IT operations and service management, leveraging knowledge of Service Mapping and CSDM principles when required.

Assist with the configuration, management, and day‑to‑day operations of the platform.

Let’s Talk About You

At least 4 years’ experience as a Service Now Developer, with demonstrated progression in scope and impact.

Bachelor’s degree in Computer Science or equivalent experience.

Experience…