More jobs:
Job Description & How to Apply Below
Service Region: UCC
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues.
That is where you come in!
Job Description
Looking for a CRM consultant with minimum of 5 to 8 years of experience working with Salesforce Sales Cloud.
Serve as an SME for Salesforce Service Cloud
Facilitate business process reviews to identify client requirements and processes.
Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
Configure Salesforce Service Cloud and solutions.
Effectively manage all aspects of projects and client communications.
Contributing to teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical work streams.
Driving collaborative Customer Service business process, business requirements and functional design discussions with clients, focusing on business value to make real-time design decisions
Supporting change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end-users
Manage functional project team members.
Running workshops, working closely with the client, able to talk about tradeoffs e.g., terms of config vs code.
Mapping functional requirements to Salesforce Service Cloud features and functionality.
Deep understanding of Salesforce administration required with a strong focus on Service Cloud.
Disseminating leading practices on customer service processes and solutions
Mentor other team members in customer service processes and Service Cloud technology
Deliver end user training and documentation.
Understand the ins and outs of Salesforce Service Cloud and create the right solution to solve the client's unique challenge.
Good knowledge of Salesforce configuration and customization is a must-have.
Contribute new products, workflows, and ideas to influence the industry
Identify risks that threaten project success and recommend workarounds
Get creative designing, prototyping, and building Salesforce systems
Keep Salesforce running smoothly by testing and adjusting as needed, then documenting fixes
Operational or analysis background in sales, marketing, or customer service.
Demonstrated ability to document requirements for technical resources, and ability to understand technical solutions leveraging Apex, Visual Force and Web Services.
Strong data management skills required, including experience with data consolidation and de-duplication. Advanced knowledge of Excel and Data Loader required;
Demand tools knowledge preferred.
Configuration of the customize Service console, Entitlements, Processes, and Milestones
Implementation of features like live chat and knowledge management
Knowledge of Experience/Community Cloud
Ability to handle client interactions at the senior level to lead project discussions
Knowledge of Salesforce programming (Apex and Visual force)
Experience in lightning development, able to build components and Apps.
Good understanding of REST API, SOAP, and Salesforce integration with other systems (ERPs, Legacy Systems, etc.)
Ensure Best Practices and SFDC Coding Standards are followed.
Qualifications
Salesforce Service Cloud certified
Knowledge of JIRA tool.
Additional Information
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×