Job Description & How to Apply Below
Requirement/Must Have
Strong troubleshooting experience.
Knowledge of SQL and ability to write SQL queries to generate reports.
Experience with Site Reliability Engineering tools such as Pager Duty.
Understanding of one or more programming languages, databases, platforms, code management tooling, or web technologies.
2 years of hands-on experience using Microsoft Copilot in a corporate or enterprise environment.
Excellent verbal and written communication skills.
Ability to work in a deadline-driven, results-oriented environment while maintaining high-quality standards.
Experience
Experience analyzing monitoring dashboards such as Dynatrace and logging systems such as ELK.
Experience leading investigation and resolution of application operational failures.
Experience participating in release walkthrough reviews, implementation plans, and testing plans.
Experience creating and maintaining support documentation and operational processes.
Experience working collaboratively across multiple IT teams and business units.
Familiarity with ITSM preferred.
Experience with architecture or process workflow analysis and design preferred
Responsibilities
Perform system health checks, monitoring, alerting, and take corresponding actions as required.
Lead investigation and analysis of application operational failures through resolution and support root cause identification.
Analyze system monitoring dashboards and logging tools to identify potential issues, conflicts, and risks.
Ensure production and maintenance of high-quality support documents and operational processes.
Promote innovative methods of working and implement best practices.
Participate in project release walkthroughs, handover specifications, implementation plans, and testing plans.
Write and execute SQL queries to generate reports and support analysis.
Build and maintain strong working relationships across IT partners, units, and platforms.
Should Have
Familiarity with IT Service Management practices.
Experience with architecture or process workflow analysis and design.
Skills
Strong analytical and problem-solving skills.
Ability to manage multiple tasks and deadlines simultaneously.
Strong collaboration and stakeholder engagement skills.
Monitoring and incident management expertise.
Qualification and Education
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field or equivalent experience.
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