IT Help Desk Technician

Our client is a respected, mission-driven organization operating in a professional services / institute-style environment. With a mix of on-site and remote staff, the organization values reliability, security, and high-quality internal support. The IT function plays a critical role in enabling day-to-day operations and supporting staff with dependable, user-focused technology.

You’ll be joining a collaborative environment where IT is seen as a partner to the business, not just a reactive support function.

• Extended health benefits
• Growth opportunities
• Collaborative team
• And more!

As the IT Helpdesk Technician, you will be the primary point of contact for technical support across the organization. You’ll deliver hands‑on, end‑user support while also assisting with systems administration, AV support, asset management, and IT projects.

This role blends front-line helpdesk support with behind-the-scenes technical operations
, making it ideal for someone who enjoys variety, ownership, and continuous learning.

• Provide Tier 1–2 technical support via phone, email, chat, and in person
• Troubleshoot hardware, software, network, and connectivity issues
• Install, configure, and maintain desktops, laptops, and peripherals
• Support Microsoft 365, Windows environments, and common business applications
• Set up and support AV and video conferencing systems (Teams Rooms, Zoom, Crestron)
• Provision hardware and software for new hires and support onboarding
• Maintain accurate IT asset inventory and lifecycle tracking
• Administer user accounts and access in Active Directory and Microsoft 365
• Assist with server monitoring, storage utilization, and backups
• Support VoIP phone systems (Avaya Cloud or similar)
• Apply patches, updates, and follow IT security best practices
• Document solutions, processes, and system configurations
• Participate in IT projects, upgrades, and system rollouts
• Work with vendors and external technology partners as needed

• 2+ years of experience in an IT Helpdesk or Technical Support role
• College diploma or degree in IT, Computer Science, or equivalent experience
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are assets

• Strong troubleshooting skills across hardware, software, and networks
• Experience supporting Windows and Microsoft 365 environments
• Working knowledge of Active Directory and user access management
• Familiarity with backup systems, patching, and system monitoring
• Exposure to AV systems and video conferencing technology
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Experience with ticketing systems and IT documentation

• Customer-service oriented with the ability to support non-technical users
• Calm, professional, and solutions-focused under pressure
• Organized, detail-oriented, and accountable for follow-through
• Strong communicator who knows how to explain technical issues clearly
• Proactive mindset with a desire to improve systems and processes
• Comfortable working independently while collaborating with a broader IT team

We really look forward to hearing from you, but please understand that we will only be contacting those that are applicable for the role.

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in‑person interview will be asked whether specific accommodations are needed to support a personal disability.

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