Solution Specialist; Pre-sales), Dynamics 365 Customer Experience

Job Category: Digital

Requisition Number: SOLUT
016399

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• Posted :
  February 24, 2026
• Full-Time
• On-site

Showing 1 location

Toronto, ON , CAN

What do you think of when you hear the name MNP? At MNP Digital, we are more than a prominent consulting firm in tax and accounting; we are a technological powerhouse, endeavoring to transform digital landscapes.

We are expanding our Dynamics practice and are looking for a Solution Specialist – Dynamics 365 Customer Experience to help clients modernize their customer-facing operations using Dynamics 365 Sales, Customer Service, and Customer Insights
. This role is for someone who understands that CRM is not a system—it’s a revenue engine, a service differentiator, and a customer intelligence platform.

You will work closely with Microsoft and a virtual team of sellers, architects, and delivery leaders to shape CX strategies, win complex opportunities, and guide clients from fragmented customer data to unified, insight-driven engagement.

At MNP Digital, you will have autonomy, influence, and visibility—operating in an environment where ownership, credibility, and real impact matter.

Within the culture of MNP Digital, you'll find an environment where your voice matters and where you can genuinely impact results. We transform our client’s challenges into effective digital solutions by leveraging innovative technology, beginning with having the right individuals onboard. If you are driven, enjoy autonomy in your work, and seek meaningful, collaborative opportunities, MNP Digital is your next stop.

Key Responsibilities:

• Engage & Advise
  • Build trusted relationships with senior business and IT leaders, including Sales, Marketing, Customer Service, and Executive stakeholders.
  • Diagnose customer experience, revenue, and service challenges and translate them into Dynamics 365 CX opportunities.
  • Shape multi-year CRM and customer engagement roadmaps aligned to growth and efficiency goals.
• Drive Dynamics 365 CX Adoption
  • Lead the positioning of Dynamics 365 Sales, Customer Service, and Customer Insights as a unified customer platform.
  • Translate business objectives into practical use cases: pipeline acceleration, service optimization, customer 360, churn reduction, and personalization.
  • Help clients move from legacy CRM or fragmented tools to scalable Dynamics 365 solutions.
• Design Customer-Centric Solutions
  • Collaborate with architects and delivery teams to design end-to-end CX solutions across sales, service, and data.
  • Position Customer Insights as the foundation for segmentation, personalization, and AI-driven engagement.
  • Ensure solutions balance business value, user adoption, and long-term scalability.
• Win Technical & Business Decisions
  • Lead discovery sessions, executive workshops, demos, and proof-of-value engagements.
  • Articulate clear value propositions and influence both technical and business decision-makers.
  • Support opportunity progression from early discovery through close.
• Co-Sell with Microsoft
  • Partner closely with Microsoft sellers on joint account planning and pipeline development.
  • Leverage Microsoft funding programs and incentives to accelerate Dynamics 365 CX opportunities.
  • Contribute to shared revenue and growth targets across Dynamics 365.
• Thought Leadership & Enablement
  • Stay current on Dynamics 365 Sales, Customer Service, and Customer Insights capabilities and roadmap.
  • Act as a trusted CX advisor internally and externally.
  • Enable colleagues and educate clients on modern CRM and customer intelligence best practices.

Skills and Experience

Required:

• Dynamics 365 Customer Experience expertise – 3+ years working with Dynamics 365 Sales, Customer Service, Customer Insights, or equivalent CRM/CX platforms.
• Business-led CRM mindset – Strong ability to connect CRM capabilities to revenue growth, customer satisfaction, and operational efficiency.
• Presales strength – Proven experience leading discovery, solution design, demos, and competitive positioning for mid-market and enterprise clients.
• CX storytelling – Able to communicate complex CRM and data concepts in executive-ready language with clear outcomes and ROI.
• Influence without authority – Comfortable leading virtual teams…