IT Service Desk Optimization Lead
Job in
Toronto, Ontario, C6A, Canada
Listing for:
Lindt & Sprüngli (North America) Inc.
Full Time
position
Listed on 2026-02-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly
CAD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
A leading confectionery company based in Ontario seeks a Service Desk Optimization Manager to oversee IT service tickets and manage escalations. The successful candidate will develop KPI reports and ensure adherence to service level objectives. A Bachelor's degree in a related field and experience with IT ticketing systems are required. The role demands
strong communication skills and a detail-oriented approach, ensuring prompt resolution of technical issues, while fostering collaboration across IT teams.
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