Business Acceleration Partner

An Ancient Greek word referring to “tools of the trade.”

To learn more visitodaia.ai.

ODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's SaaS platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster.

ODAIAns (what we call ourselves) are inspired to reinvent how the industry leverages data. We are passionate about solving complex commercial problems with human-centric AI solutions, ensuring that simplicity and sophistication are scalable for every user.

Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.

Reporting to the Senior Director, Business Acceleration the primary role of the Business Acceleration Partner is to lead the customer experience with ODAIA’s products from kickoff to renewal.

You will lead data, brand strategy, project planning and ROI conversations with customers throughout the customer journey.

The Business Acceleration Partner is a critical role on a high performing team focused on leveraging industry expertise, account management and data prowess, to help customers meet their key business objectives around predictive analytics and data-driven decision making by leveraging the ODAIA platform.

• Maintain a deep understanding of and can seamlessly convey the value proposition, business strategy, mission and product offerings
• Translate the customer’s brand and data strategy and define the ideal ODAIA solution to deploy
• Collaborate to elicit high-level requirements, capture business and end user needs
• Complete assessment of customer data sets and end user workflows to best define user requirements, provide insight and recommend improvements
• Identify project risks and communicate according to project governance
• Understand the customer structure, stakeholders and needs and build relationships across levels
• Align activities and touchpoints between customer & ODAIA and communicate regularly to build customer loyalty
• Ask questions and perform independent research to understand the customer, their brands and their challenges
• Drive organizational and process change management within customers deploying ODAIA
• Ensure customers are successfully onboarded to the platform encompassing:
  Sales Handoff, onboarding plan set up, overall kick off planning , Discovery& customer Education
• Focus on business analytics, reporting and metrics, generate solid reports to demonstrate ROI
• Complete quarterly reviews with customers, understand how to maximize benefits of platform usage and product offerings within the Pharmaceutical, Life Sciences or Healthcare sectors
• Assess the risks of various solutions and prioritize competing business demands based on business impact and strategy
• Work closely with the Engineering, Customer Success, Sales and Product teams
• Ensure that data is managed / analyzed in compliance with applicable quality, regulatory and cybersecurity requirements
• Some travel to customer sites or industry events is expected, based on the business needs

• 4+ years working in a similar position in a start-up and / or technology / SaaS environment
• Experience working in the Pharmaceutical, Life Sciences or Healthcare sectors
• Experience leading large, complex projects with multiple stakeholders and partners
• Ability to build relationships and become a trusted advisor for your customers
• A solid understanding of the North American Pharmaceutical environment and key stakeholders involved in Marketing, Data, Analytics and Commercial Excellence
• An interest in challenging the status quo, by having a deep understanding of business processes, value drivers and technology to achieve desired outcomes
• Attention to detail, taking the time to understand the customer’s needs and challenges
• Drive to continually improve your knowledge of new technologies…