RQ- UX Designer - Senior

We're seeking RQ10437 - UX Designer - Senior for the Ministry of Public and Business Service Delivery and Procurement. This hybrid role at 87 Sir William Hearst Ave, Toronto, Ontario (3 days onsite, 2 days remote) follows the Ontario Digital Service Design playbook across four delivery phases (Discovery, Alpha, Beta, Live) for user-centered design in complex projects over 250 business days + 134 extension.

• Client:
  Ministry of Public and Business Service Delivery and Procurement
• Location:
  
  87 Sir William Hearst Ave, M3M 0B4, Toronto, Ontario (Hybrid)
• Start Date:
  
  April 1, 2026
• End Date:
  March 31, 2027 (+134 extension)
• Duration: 250 business days
• Hours:
  
  7.25 hours per day
• Security Level: No Clearance Required
• Deadline:
  Monday, February 23, 2026, 2:00 PM EST (ACTIVE)

• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centered design processes and agile (scrum) methodologies.
• Expertise in UX software such as Just In Mind , InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS) are a plus.

Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.

• Facilitate the Kick-off meeting with the project team to produce outputs such as Business Model Canvas, 5 Whys, User Personas, Stakeholder Mapping, Strategy Map, Short- and Long-Term Goals, Fears and Challenges, Problem Statement.
• Facilitate user research activities to produce outputs such as User interview topic Maps, a summary of interrelated topics for the user interview;
  User Interview Scripts to plan and guide user discussion;
  User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview;
  User research findings report.
• Inception (Science Fair Day): showcase the work and key findings from this stage to stakeholders outside of the core project team; align the entire team on what the next steps will be; planning activities for next phase (Alpha). Other deliverables typically include User Storyboard, Technical Service Blueprint, defined business KPIs.

Alpha is about testing hypotheses and experimentation. The purpose of Alpha is to determine how to meet the user needs that were identified in discovery. This phase is an opportunity to quickly test different approaches with users before building a service.

• Optionally conduct Google Ventures five-Day Design Sprint (or variation).
• Produce “clickable” prototypes of multiple possible solutions.
• Validate clickable prototypes with users through usability testing sessions and produce research findings report.
• Iterate on clickable prototypes with insights gleaned from research findings report.
• Identify and document existing processes or policies that will need to change to support the new product or service.
• Produce a business proposal to justify funding for the next phase (Beta).
• Define a clear vision for the solution that will be built in Beta.
• Create a plan and prioritized list of features to be completed in the Beta phase.
• Define user solution and delivery of KPIs.

The goal of Beta is to build a real service that works well for a larger group of people. The prototypes built and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs Agile ceremonies and creates/validates user stories for developers.

• Participate in deciding feature priorities, sketching workshops, designing, and enhancing designs; conduct user interviews for validation and synthesize…