Senior User Experience Designer

Portfolio is most important and needs to be case study style.

• E-commerace is a must
• Design thinker over just designer

The Consumer Marketing Organization (CMO) drives Microsoft’s consumer business by delivering innovative marketing strategies across Surface, Windows, Microsoft 365, Edge, and Bing. Our mission is to empower modern achievers through personalized, data-driven experiences that deepen engagement and drive growth. We bring experts in strategy, content, brand, and integrated marketing to shape the future of consumer connection.

The Digital Direct Sales (DDS) team is responsible for the Microsoft Store eCommerce experience. We create a trusted online destination for Consumers and Very Small Businesses to discover, learn and buy the full range of Microsoft products and solutions. The DDS Studio is committed to delivering best-in-class UX, creative design, and operational excellence. We are dedicated to creating innovative user experiences across various web storefronts and customer touchpoints.

We are seeking a Senior UX Designer to join the DDS Studio. This role will drive UX design and work with writers in designing and optimizing engaging experiences, driving analysis, supporting product launches, collaborating with business, engineering, data, and experimentation teams to define eCommerce best practice.

As a Senior UX Designer, you will contribute to innovative, user-centered design solutions for our eCommerce platform. You will deliver exceptional experience design by utilizing design thinking and data-driven strategies to create intuitive, high-impact solutions that continuously evolve in response to shifting business priorities and customer expectations.

In this role, you’ll collaborate with cross-functional partners across marketing, engineering, and product. You’ll help create consistency and excellence across digital touchpoints.

You’re a great fit if you bring a strategic mindset, a foundation in both UX and creative design, and a passion for a delightful customer experience. You’re customer-obsessed, data-driven, and thrive in environments where you can influence outcomes and champion the value of design across teams.

• Lead UX research to uncover user needs, behaviors, and motivations that inform design decisions
• Apply design thinking and other frameworks to drive innovation, solve real customer problems, and influence business outcomes.
• Create wireframes, prototypes, and user flows to communicate and validate design ideas.
• Optimize conversion rates using A/B testing, heatmaps, and behavioral insights.
• Present design concepts and rationale through storytelling and data.
• Monitor post-launch performance and iterate based on user feedback and KPIs.
• Stay current with UX trends, tools, and technologies—especially AI.
• Champion inclusive design by adhering to WCAG standards and designing for diverse users.

• Bachelor’s Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design
• 4+ years of experience with Figma, prototyping, and design systems.

• 8+ years of professional experience in UX design
• Deep understanding of user-centered design principles, interaction design, and information architecture
• Proven track record of designing and shipping impactful eCommerce experiences at scale.
• Organized, curious, and collaborative—thriving in fast-paced, cross-functional environments.
• Self-directed, detail-oriented, and eager to learn.
• Excellent communication and storytelling skills.

• Expert eCommerce experience and be able to show with portfolio case study in detail
• AI working understanding that may include current classes