Junior Project Coordinator

Duration: 12+ Months (Possibility of Extension) Note

We're seeking 3 Junior Project Coordinators to support the ONE  Support team. ONE  foundational to multiple digital health solutions used across Ontario’s healthcare ecosystem.

This role supports EHR modernization initiatives
, ONE e Management, client onboarding, and Identity & Access Management (IAM) operations. The ideal candidate will have experience in IT or digital health environments with strong client integration and stakeholder engagement skills.

• 2+ years of experience as a Project Coordinator in IT or digital health environments
• Hands-on experience with client support, client integration, and business process implementation
• Experience supporting product integration projects
• Knowledge of Identity and Access Management (IAM) framework
• Strong stakeholder engagement and communication skills
• Solid understanding of data integrity principles and quality assurance
• Ability to execute IAM processes including end-user authentication and authorization
• Strong organizational skills with ability to multitask and meet SLA timelines
• Experience with in the digital health ecosystem
• Working knowledge of IAM operational processes
• Experience with Business Acceptance Testing (BAT)
• Exposure to business intelligence tools, dashboards, or reporting systems
• Knowledge of IT Service Management (ITSM) practices
• Strong analytical and problem-solving skills
• Ability to work in high-volume, fast-paced environments

• Coordinate ONE l activities including client support, stakeholder requests, incidents, and escalations within SLA timelines
• Execute IAM processes including end-user authentication and authorization
• Support communication and engagement plans for ONE s
• Contribute to process documentation and continuous process improvement initiatives

• Provide project coordination support for product integration initiatives
• Support IAM-related activities within integration projects
• Assist in Business Acceptance Test (BAT) case execution
• Coordinate client onboarding and integration to ONE
• Project coordination, business operations, or technical onboarding experience – 20 points
• Experience supporting identity and access operations or authorization processes – 35 points
• Customer service, client support, and stakeholder engagement experience – 35 points
• Experience assisting with business process improvement and documentation – 10 points

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