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Senior Incident Commander Critical Escalations
Job Description & How to Apply Below
A leading AI platform provider in Toronto is seeking an experienced Incident Manager to oversee crisis management and ensure effective handling of critical incidents. You will act as the pivotal point for escalations, leading cross-functional teams and communicating with executives. The ideal candidate has 12-15 years of experience in technical support roles and proficiency with tools like Datadog and Zendesk.
This position offers a dynamic environment where you can significantly impact customer experience and operational efficiency.
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Position Requirements
10+ Years
work experience
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