Product Quality - Business Analyst

Product Quality - Business Analyst page is loaded## Product Quality - Business Analyst locations:
Toronto, ONtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 3, 2026 (6 days left to apply) job requisition :
JR155646
** What you’ll do
** As we continue to drive growth on our owned brands and improvement on product quality, we have the need to expand our Product Quality team. Life in Canada Depends on Us is about the incredible impact as a team member at Canadian Tire has on the lives of Canadians. With the continuous focus on product quality over our five divisions;
Living, Fixing, Automotive, Playing and Seasonal & Gardening, we enhance our customer experience and achieve our purpose to make the difference in the lives of our customers.

You will have a vital role in the organization as you will champion consumer product quality expectations that meet or exceed our target market by analyzing product quality metrics, identify opportunities and trends and make recommendations and develop workplans that will drive focused results and improve customer product experience and satisfaction. You will:
* Analyze customer return, defect rate and online rating metrics along with assortment performance and vendors to develop areas of focus for the Product Engineering, Product Development and Merchandising teams
* Analyze testing and inspection activities and spend across the product assortment (Auto) and product risk profile and develop quality management plans that optimize the budget allocation for your division and identify opportunities to improve the productivity of these activities.
* Assess the safety, vendor and product risk of line review decisions and new product introductions and develop a testing plan to mitigate these risks
* Review testing and inspection reports and recommend next steps based on the findings. Create issue logs and monitor the implementation of corrective actions by the vendors
* Prepare and deliver compelling presentations to key stakeholders across and to different levels of the organization
* Drive the After-Sales Service performance by ensuring our service providers have the necessary information and resources to satisfy our customers, including reviewing parts availability and ordering replacements when necessary and gathering and updating technical information like manuals and product specifications
** What you bring
*** 3+ years of experience in business analysis, product development or engineering discipline
* University degree in related discipline
* Advanced proficiency in MS-Excel, MS
- Access and Power BI
* Product knowledge ( Automotive ) relevant to experience.
* Technical acumen demonstrated within a manufacturing, quality or consumer products environment
* Product design or development background.

We’re always looking for great talent! In addition to competitive pay, we offer:
* Comprehensive benefits and retirement programs
* Performance incentives, Continuing Education Programs
* Other perks to support your well-being
* Career growth opportunities and product discounts

Our typical hiring range is between $53,000.00 and $88,000.00 per annum. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.

This posting represents an existing vacancy within our organization#LI-GT1

This posting represents an existing vacancy within our organization.

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.

We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings…